King Pine - Rental Shop Manager

Highway West Vacations; Madison (NH); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading company in the hospitality sector is seeking a Rental Shop Manager for a seasonal position at King Pine Ski Area in Madison, NH. This exciting role emphasizes operational management, customer service, and staff leadership to ensure an exceptional rental experience. Ideal candidates will have a blend of retail experience and strong teamwork skills, coupled with a passion for outdoor recreation.

Qualifications

• Strong leadership and team-building skills required.
• Basic mechanical knowledge of equipment preferred.
• Ability to work flexible hours including weekends and holidays.

Responsibilities

• Oversee daily rental operations and manage rental shop employees.
• Deliver exceptional guest service and maintain equipment standards.
• Monitor inventory levels and track equipment use.

Skills

Leadership

Customer Service

Communication

Team-Building

Education

Experience in retail or rental operations

Job description

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Position Summary

The

Description

Job Title: Rental Shop Manager

Company: Highway West Vacations

Location: King Pine Ski Area

Status: Full-Time, Seasonal

Reports To: Director of Skier Services

Position Summary

The Rental Shop Manager at King Pine Ski Area is responsible for the overall operation of the rental department, including staff management, inventory oversight, customer service, and equipment maintenance. This leadership role ensures a smooth, efficient, and guest-friendly rental experience while maintaining safety standards and maximizing sales opportunities.

Responsibilities Include

• Staff Leadership
• Recruit, train, schedule, and supervise rental shop employees
• Foster a positive and productive team environment
• Conduct regular staff meetings and performance evaluations
• Operations Management
• Oversee daily rental operations, including equipment check-in/out, fitting, and returns
• Maintain clean, organized, and safe work areas
• Ensure all equipment is properly maintained and repaired
• Customer Service
• Deliver exceptional guest service and resolve customer issues efficiently
• Uphold safety standards during fittings and equipment tuning
• Promote add-ons and upgrades to enhance the guest experience
• Inventory & Equipment
• Monitor and manage inventory levels of rental gear and supplies
• Track usage, loss, and damage of equipment
• Coordinate seasonal inventory transitions and ordering
• Sales & Reporting
• Meet revenue targets through strategic upselling and effective rental flows
• Track and report daily sales, rentals, and labor hours
• Collaborate with marketing or retail teams to drive promotions
  

Position Requirements

Qualifications Include

• Previous experience in retail or rental operations, ideally in a supervisory role
• Strong leadership and team-building skills
• Excellent communication and customer service abilities
• Basic mechanical knowledge of equipment (e.g., skis, snowboards, ice skates)
• Ability to work flexible hours including weekends and holidays
• Physical ability to lift/move equipment and stand for extended periods
• Familiarity with rental software systems a plus
  
  

Preferred Experience

• Experience working in a ski or outdoor recreation rental shop
• Certification in equipment repair or safety (e.g., ski tech certification)
  
  

HWV Hospitality Services Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

#HWV1

About the Organization Highway West Vacations is a premier hospitality property management firm that offers unique outdoor experiences across the United States. With a portfolio of 17 boutique hotels, RV resorts, ski resorts, and marinas in six states including California, Colorado, Hawaii, Idaho, New Hampshire, and Oregon, Highway West Vacations provides a variety of vacation options for all types of travelers.

Highway West Vacations takes pride in offering exceptional guest experiences and creating unforgettable memories. Whether looking to relax in a luxury RV resort, explore a national park, hike up a volcano, hit the slopes, fish the day away, gaze at the stars, or go on a wine tour, Highway West Vacations has a destination for everyone. The company is committed to providing exceptional accommodations, top-notch amenities, and a friendly and knowledgeable staff to ensure that each guests' vacation is as enjoyable and stress-free as possible.

Highway West Vacations believes that everyone should have the opportunity to experience the beauty and wonder of the United States. So, whether planning a family vacation or a romantic getaway, the company can help create the perfect vacation experience.

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Hospitality

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