Kinetic SMB Care Representative

Uniti; Arkansas; Remote; USD 10,000 - 60,000; Full time

Job summary

A telecommunications company is hiring a SMB Care Representative to provide customer support. This remote role involves resolving inquiries, updating accounts, and utilizing various systems. Ideal candidates will have good communication skills, be able to manage priorities in a fast-paced environment, and possess a high school diploma. Previous call center experience is preferred and bilingual skills are a plus.

Benefits

Medical, Dental, Vision Insurance Plans

401K Plan

Educational Assistance Plan

Qualifications

• High School diploma or equivalent and at least 6 months experience required.
• At least 1 year of call center experience preferred.
• Sales experience is a plus.

Responsibilities

• Resolve customer inquiries, billing issues and product/service concerns.
• Access and update customer accounts through computer-based systems.
• Utilize systematic resources as needed.

Skills

Good telephone communication skills

Ability to manage multiple priorities

PC skills (Windows)

Initiative and accountability

Bilingual (Spanish/English)

Education

High School diploma or equivalent

Tools

Computer

Telephone

Job description

About the Role

The SMB Care Representative handles inbound calls in a call center environment on a variety of subjects. This position is being filled remotely in one of the following states: South Carolina, North Carolina, Georgia, Texas, Kentucky, Arkansas, and Iowa.

What You'll Do

• Resolve customer inquiries, billing issues and product/service concerns
• Explain and save products and services to existing customers
• Access and update customer accounts through computer-based systems with the customer on the phone
• Gains and maintains product/service knowledge, working knowledge of telephony technology and industry updates
• Utilize systematic resources as needed to perform task
• Other duties as assigned

Do You Have?

• Good telephone communication skills and customer interface ability
• Ability to manage multiple priorities in a fast-paced environment, use proper discretion in evaluating/elevating customer issues, work as a team player, and defuse difficult situations
• PC skills (Windows), 10-key and keyboarding skills
• The ability to take initiative and accountability in obtaining general knowledge of billing systems and order entry
• Must be able to work flexible hours on a rotating schedule including evenings, holidays, and weekends. Also, overtime may be required.

Even Better

• At least 1 year of call center experience, preferably in the telecommunications industry
• Relevant systems knowledge
• Bilingual (Spanish/English) skills are a plus
• Sales experience is a plus

Minimum Requirements

High School diploma or equivalent and at least 6 months experience. College hours or a college degree may be substituted for experience as deemed appropriate.

Physical Tasks

Sitting and Stationary: 67-100% | Carrying: Occasionally 0-33% | Lifting-Lowering >1-15 lbs: Occasionally 0-33% | Repetitive Hand Action: Continuous 67-100% | Fine Manipulating: Frequently 34-66%

Audio Visual Needs

Hearing: Continuously 67-100% | Near Vision: Continuously 67-100% | Far Vision: Occasionally 0-33% | Peripheral Vision: Occasionally 0-33%

Equipment Used in Job Performance

Computer, Printer, Telephone, Basic Office Supplies

Our Benefits

• Medical, Dental, Vision Insurance Plans
• 401K Plan
• Health & Flexible Savings Account
• Life and AD&D, Spousal Life, Child Life Insurance Plans
• Educational Assistance Plan

Uniti is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, marital status, creed, citizenship status, or any other status protected by law. Offers of employment are contingent upon successful completion of pre-employment screenings where applicable.

Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.

Notice to Non-U.S. Citizens

Uniti, as a holder of licenses granted by the Federal Communications Commission, is required to notify and obtain approval from federal regulatory agencies prior to granting certain system/network access to non-U.S. citizen personnel. If you are not a U.S. citizen, please notify your recruiter or email [e-mail] for information on foreign personnel disclosure and approval requirements.

Notice to Applicants

Depending on the position and its job functions, offers of employment may be contingent upon successful completion of pre-employment screenings, including criminal background check, drug screen, motor vehicle records check, or other screenings. A prior criminal record will be evaluated on a case-by-case basis. Misrepresentation during the application process may result in disqualification or termination.