KidStrong General Manager / Director

kidstrongcareers; Carol Stream (IL); On-site; USD 60,000 - 95,000; Full time

Benefits offered by this job

Competitive salary

Free uniforms

Profit sharing

Bonus based on performance

Employee discounts

Advancement opportunities

Paid time off

Training & development

Flexible schedule

Job summary

KidStrong in Illinois is seeking a General Manager who drives growth, leads a high-energy team, and turns tours into lifelong memberships. You will own the sales pipeline, build community presence, and deliver exceptional member experiences while mentoring coaches and managing center operations.

Join a mission-driven team with training, advancement, and a culture that celebrates wins. You’ll partner with parents, staff, and community partners to create remarkable results for families and kids.

Qualifications

• Experience working with kids (crawling–11 years) and engaging with parents.
• Strong sales aptitude with ability to close memberships.
• Excellent communication and leadership under pressure.
• CPR certification or willingness to obtain.

Responsibilities

• Own the full membership pipeline from lead to member.
• Dial, text, and convert leads into paying families.
• Set sales goals with the team and celebrate wins.
• Lead center operations, training coaches, and maintain high energy.
• Host community events and foster referrals.

Skills

People skills

Sales skills

Leadership

CRM proficiency

Education

CPR certification

Tools

Google Suite

CRM software

Social media

Job description

Benefits:

• Competitive salary
• Free uniforms
• Profit sharing
• Bonus based on performance
• Employee discounts
• Opportunity for advancement
• Paid time off
• Training & development
• Flexible schedule

Help kids win at life… and build the relationships that make it happen.

Welcome to KidStrong, where we turn high-fives into lifelong confidence.

We’re looking for a General Manager who doesn’t just “manage” — you own the growth of your center. You’re the person who turns a first-time tour into a lifelong member family, who makes parents feel like rockstars for choosing KidStrong, and who builds a team that delivers results with energy and heart.

If you love the thrill of closing a membership, the satisfaction of watching a shy toddler high-five their coach, and the art of turning relationships into results, this is your role.

What You’ll Own:

Sales & Growth (Your #1 Priority)

• Own the full membership pipeline — from lead to long-term member
• Personally dial, text, follow up, and convert leads into paying families
• Set ambitious yet achievable sales goals with your team and celebrate every win
• Be the face of KidStrong in the community: host and attend local events that make parents say “we have to check this place out”
• Create an experience so strong that members become your best referral source

Relationship Building

• Become the trusted face every parent, coach, and family looks forward to seeing
• Build genuine connections that turn one-time visitors into loyal members and raving fans
• Keep members happier than a kid in a candy store through proactive communication, problem-solving, and personal touches
• Create a culture where families feel seen, supported, and part of something bigger

Center Leadership & Operations

• Know your numbers cold — membership, retention, revenue, and KPIs
• Keep the center running smoothly, clean, and high-energy
• Recruit, train, and develop rockstar coaches who deliver KidStrong’s curriculum with heart
• Work a flexible schedule (4 weekdays + 1 weekend shift) that keeps the center thriving

Who You Are

You’re a natural connector who loves people and results. You have experience working with kids (crawling–11 years), you can chat with parents as easily as you can close a membership, and you bring high energy every single day. You’re comfortable with tech (Google, CRMs, social media), and you’re either CPR certified or ready to get there.

You lead with high standards, clear communication, and genuine care. You perform under pressure, mentor others, and turn goals into reality.

The Perks of Leading at KidStrong

• Work in a fun, high-energy environment where every day feels like play
• Make a real, measurable difference in kids’ confidence and families’ lives
• Grow your career with ongoing training and development
• Be part of a mission-driven team that celebrates wins — big and small

Ready to turn relationships into results and help kids win at life?