Kids' Dentistry Operations Manager

PDS Health; Town of Texas, Houston (WI, TX); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Kids’ Dentistry Manager to lead their team and drive financial performance. In this pivotal role, you will implement best practices for patient acquisition and retention while fostering a culture of excellence. Your leadership will guide the team in achieving measurable goals and ensuring smooth operations. With a focus on patient experience, you will create an environment that promotes the values of pediatric care. This is an exciting opportunity to make a significant impact in a dynamic setting, where your skills will be valued and your contributions recognized.

Benefits

Medical, Dental, and Vision Insurance

Paid Time Off

Tuition Reimbursement

401K

Community Volunteer Time

Qualifications

• 5+ years of experience in operational management of medical/dental offices.
• Strong knowledge of dental plans and administrative guidelines.

Responsibilities

• Manage office operations and implement best practices for profitability.
• Lead and mentor staff while ensuring excellent patient care.

Skills

Leadership Skills

Customer Service Orientation

Financial Acumen

Analytical Skills

Communication Skills

Organizational Skills

Education

High School Diploma or GED

Bachelor’s Degree in Dentistry or Business

Tools

WORD

EXCEL

POWERPOINT

QSI Software

Job description

Now is the time to join PDS Health. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience, apply today!

Role of the Kids’ Dentistry Manager

The Kids’ Dentistry Manager is responsible for achieving financial performance and revenue growth for their location. They need to be an expert in their local market, leveraging best practices for patient acquisition and retention. The manager provides leadership and guidance to achieve individual and team success, supports and drives PDS’s mission and culture, and implements the Perfect Patient Experience (PPE). In locations with Pediatrics and Orthodontics services, driving Orthodontic financial performance and revenue growth may also be required.

Responsibilities

1. Facilitate the launch of Pediatric Dental models and programs in the assigned office by implementing best operational practices.
2. Maintain an organized and productive office schedule to ensure profitability and smooth operations.
3. Assist the Operations Manager in driving revenue and profit growth by managing expenses, profit and loss, and adhering to financial protocols.
4. Perform People Services functions such as staffing, interviewing, performance appraisals, talent development, disciplinary actions, and salary administration.
5. Provide feedback and develop strategies to improve financial and patient outcomes.
6. Create an environment that promotes PDS Patient for Life (PFL) and Pediatric culture and values daily.
7. Ensure smooth first and subsequent visits by checking supplies, forms, schedules, and dental assistants.
8. Engage in creating and implementing best practices for Pediatric office management.
9. Manage procedures and insurance benefits, and analyze opportunities in PRISM for Pediatric offices.
10. Assist in resolving staff and patient issues with timely and effective solutions.
11. Implement and coordinate marketing programs to grow the business.
12. Develop and implement measurable goals for the team and office.
13. Provide leadership, coaching, and mentoring to identify improvement opportunities.
14. Lead daily huddles and meetings as required.
15. Ensure facility cleanliness and maintenance standards are met.
16. Perform other duties as assigned by management.

Qualifications

1. At least 5 years of related work experience.
2. Operational management knowledge of medical/dental offices.
3. High school diploma or GED.

Preferred Qualifications

1. Bachelor’s degree or equivalent experience in dentistry, business, or related fields.
2. Knowledge of WORD, EXCEL, POWERPOINT, and QSI software.
3. Experience leading a team and mentoring staff.

Knowledge, Skills, and Abilities

1. Results-oriented with goal-setting and persistence.
2. Effective team-building and leadership skills.
3. Strong customer service orientation.
4. Data-driven decision-making and operational knowledge.
5. Financial acumen and understanding of market drivers.
6. Influencing and coaching skills.
7. Knowledge of dental plans, administrative guidelines, and business principles.
8. Proficiency in office software and equipment.
9. Ability to multitask and work in a fast-paced environment.
10. Strong analytical and judgment skills.
11. Excellent communication and presentation skills.
12. Organizational and independent judgment capabilities.

Benefits

• Medical, dental, and vision insurance
• Paid time off
• Tuition Reimbursement
• 401K
• Community volunteer time

Compensation: $20.75-$29.00 per hour.

PDS Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating a healthier and happier team.