Job Title: Kids Club Attendant
Reports to: Kids Club Coordinator & Club Manager
Expected RESULTS (IN SUPPORT of OUR INTENTIONAL CULTURE):
- Purpose: Staff is Family and together, we help people take charge of their health!
- I operate 100% of the time with our Purpose serving as the foundation for the decisions and actions I choose.
- I assist and supervise children in the Kids Club while providing exemplary customer service to the parents and other staff.
- Values: I use the following as the standards and principles of my behavior in order to fulfill our Purpose and execute our Mission.
- MMFI: Make Me Feel Important
- Lead by Example
- Exercise
- Staff is Family
- Invest in Our Members, Clubs, Team
- Awareness and Communication Tools:
- I use Safe Space in support of effective communication and support the Team with consistent use of the tool.
- My communication and that of my Team is clear, data-based, and without drama, using Safe Space in support of the Purpose and Values. I, and my Team, communicate clearly, openly, and with consistency. I am, we are, respectful and honest.
- GHC Brand Absolutes:
- I Pride Walk into, out of, and around the club 100% of the time.
- I engage members and the Team with a 5 Step greeting 100% of the time.
- I escort members and Team to their desired location instead of pointing 100% of the time.
- I actively guard against the rule of 3 100% of the time.
- I am in the habit of building others up; I seek the Magic 100% of the time.
Specific Duties and Responsibilities:
- I am responsible for providing developmentally appropriate engagement and supervision for children of various ages.
- I demonstrate flexibility and a willingness to assist as needed.
- I monitor and take ownership of my schedule; I work assigned shifts or secure coverage when needed.
- I am committed to supporting an intentional Team culture and operate in line with company and department purpose and values 100% of the time.
- I establish and participate in fun, high-energy, and age-appropriate activities for all children in my designated area.
- I am skilled with child-appropriate attention grabbers. I recognize the times to use them and initiate appropriate activities to follow.
- I establish a safe environment and appropriately tend to the needs of infants and children of various ages including toileting, changing of diapers, and providing snacks.
- I perform Zone Management functions and am accountable for ensuring my Zone is Brand (safe, clean, sanitized, organized, and fun) at all times.
- I provide laundry service, including washing, drying, and folding towels supplied for member use.
- I own and adhere to all child check-in and check-out procedures, taking seriously the responsibility of caring for another person’s child.
- I own and follow procedures to ensure necessary payment is collected from club members and guests.
- I am competent regarding all Youth Programming and seek clarity when needed. I actively promote all youth happenings and programs at my location and support families in finding the right programming fit.
- I support the execution of monthly Parents’ Night Out Events; at minimum, I must provide open availability to work these events every other month.
- I attend Team meetings and ongoing trainings to support my professional growth and increased contribution to the Team.
- I work in conjunction with the Kids Club Coordinator to move our Team A+.
- I work to develop strong relationships with members and Team members, and commit to creating an On-Brand, enjoyable, and inviting atmosphere for children, members, and the Team within my department.
PHYSICAL and MENTAL REQUIREMENTS:
- This position is compensated hourly and is part-time.
- A Kids Club Attendant may instruct classes or otherwise work in a different department at Genesis Health Clubs provided:
- 100% of performance expectations are met for the Kids Club Team member.
- The work performed in the department other than Kids Club takes place outside of regularly scheduled hours for the Kids Club Attendant.
- Approval to work in a department other than Kids Club has been received from the Kids Club Coordinator and the appropriate Department Manager.
- This position requires a person to be physically fit and mentally alert. There may be a need for standing, walking, sitting, lifting, kneeling, reaching, handling, thinking, reasoning, and calculating - some of it constant.
- This position has an inherent amount of physical and mental stress. All candidates must be prepared for and capable of adapting to such conditions.
- The ability to efficiently run Excel, Word, Outlook, and other software packages used by the Company is a requirement for this position.
- A positive attitude and professional behavior are expected and displayed consistently in all dealings with members and fellow Team members. This person is expected to be a role model daily as a living example of the Purpose, Mission, and Values of the Company.
ENVIRONMENTAL CONDITIONS:
- The work is primarily indoors, but depending on conditions, work outdoors may occasionally be required.
- Genesis Health Clubs strives to maintain a safe, healthy, and pleasant working environment, but the Team member is expected to notify his/her direct report immediately to repair any potentially defective condition or situation.
QUALIFICATION REQUIREMENTS:
- First Aid, BPT, and CPR – infant/child/adult certified.
- A strong understanding of child needs and development (1+ years related experience).
- Healthy and physically fit.
- Literate in English and basic math.
- Highly motivated and enthusiastic with excellent communication and interpersonal skills.
- A strong understanding of Customer Service.
- Effective organizational skills.
- Available to work days, evenings, and weekends.
- Responsible for securing reliable transportation to and from work.
Additional Conditions of employment:
- Completion of the following items within 60 days of hire:
- New Team Member Orientation
- Kids Club Training Checklist
- Genesis 101: Team Culture Training
- FA/CPR/BPT if needed
Benefits:
- Flexible schedule
- Complimentary membership
- Discounted programs/ including 25% off all youth programs (swim, tennis, camps, etc.)