Kidney Care Specialist

Fresenius Medical Care; Raleigh (NC); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Fresenius Medical Care is seeking a Kidney Care Specialist to support CKD and ESRD patients through education, care navigation, and engagement across field, virtual, or hybrid settings.

Responsibilities include virtual/in-person interactions, collaboration with nephrology teams, and thorough documentation to ensure timely education and referrals. Travel and flexible hours may be required to meet patient needs.

Qualifications

• Minimum 1–3 years experience in kidney care, chronic disease management, or related healthcare fields.
• Experience with CKD/ ESRD, dialysis, or chronic disease populations preferred.
• Prior experience delivering virtual or telephonic patient education strongly preferred.

Responsibilities

• Provide virtual care navigation to CKD and ESRD patients, including education on progression, treatment options, home modalities, and transplantation.
• Conduct scheduled and on-demand virtual or in-person patient interactions to assess needs, readiness, barriers, and preferences.
• Collaborate with nephrologists, advanced practice providers, care teams, and internal partners for coordinated patient care and referrals.
• Build and maintain relationships with nephrologists, providers, clinical managers, and care staff to support kidney care goals and value-based care.
• Partner with internal stakeholders to ensure consistent messaging, workflows, and patient follow-through.
• Communicate with referring practices and provide timely updates on patient status and education.
• Document patient interactions and outcomes in designated systems (e.g., Salesforce, EMR).
• Support referral workflows by educating and tracking patients through the kidney care continuum.
• Utilize dashboards and reports to monitor patient engagement and program performance.

Education

High School/ GED

Clinical background

Tools

CRM systems (Salesforce)

EMRs

Job description

PURPOSE AND SCOPE:

The Kidney Care Specialist (KCS) supports patients with Chronic Kidney Disease (CKD) and End Stage Renal Disease (ESRD) by driving early education adoption, care navigation, and engagement through a combination of field-based physician and community outreach and virtual patient support. This role bridges the gap between diagnosis and informed treatment choice, ensuring patients receive timely, consistent education and support across the kidney care continuum. Deployment may vary by market need and may include field-based, virtual, or hybrid responsibilities.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Provide virtualcare navigation to CKD and ESRD patientsregardingkidney disease progression, treatment options (including home modalities and transplantation), and self-management strategies using approved digital platforms.
• Conduct scheduled and on-demand virtualor in-personpatient interactions (video, phone, and electronic communication) to assess patient needs, readiness, barriers, and preferences.
• Collaborate with nephrologists, advanced practice providers, care teams, and internal partners to support coordinated patient care andappropriate referrals.
• Build andmaintainstrong working relationships with nephrologists, advanced practice providers, clinical managers, care coordinators, and practice staff to support aligned Kidney Care Advocateand value-based careobjectives.
• Partner with internal stakeholders (KCA leadership, Value Based Care Health teams, operations, clinical, and market development) to ensure consistent messaging, coordinated workflows, and patient follow-through.
• Serve as a trusted resource to referring practices by providingtimelycommunication, education updates, and patient status as appropriate
• Document patient interactions, education provided, and outcomes accurately andtimelyin designated systems (e.g., Salesforce, EMR, or other approved platforms).
• Support referral workflows by ensuring patients are appropriately educated, tracked, and followed through the kidney care continuum.
• Utilize virtual tools, dashboards, and reports to track patient engagement, outcomes, and program performance, escalating concerns asappropriate.
• Participate in the development, evaluation, and continuous improvement of virtual education materials, documentation, and on-demand content.
• Maintain up-to-date knowledge of kidney disease, treatment modalities, and Fresenius Kidney Care programs to ensure consistent, compliant education.
• Identifypatient barriers to care (social, logistical, educational) and connect patients withappropriate internalor external resources.
• Support quality, safety, and compliance initiatives by adhering to all regulatory, privacy, and documentation standards.
• Participate in team meetings, training sessions, and performance reviews asrequired.
• Support patients longitudinally, reinforcingeducation,and navigating next steps in collaboration with the care team.
• Perform other related duties as assigned.

PHYSICAL DEMANDS AND WORKING CONDITIONS ** : **

• Role may be field-based, virtual, or hybrid depending on market needs.
• Field-based roles may require extensive local or regional travel.
• Valid driver’s licensewith reliable transportationand the ability to travel extensively within the assigned market.
• Travel toregionalbusiness units, corporatemeetings, and on-sitetrainingwill berequired.
• Extensive regional travel to physician groups, healthcare locations,andassociatehome base.
• Must be willing to workoccasionally in theeveningandweekends, as needed.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• Prolonged periods of sitting and computer use.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

SUPERVISION:

• No direct supervisory responsibilities.

• Works under the guidance of Kidney Care leadership and in close collaboration with clinical and operational teams.

EDUCATION AND REQUIRED CREDENTIALS ** : **

• High School diploma or G.E.D. required; 3-5 years clinical background preferred
• Relevant licensure or certification preferred, as applicable.

EXPERIENCE AND SKILLS ** : **

• Minimum 1-3 years of experience in kidney care, chronic disease management, orrelatedhealthcarefields.

• Experience working with CKD, ESRD, dialysis, or chronic disease populations preferred.

• Prior experience delivering virtual or telephonic patient educationis stronglypreferred.

• Strong communicationskills with the ability to explain complex clinical concepts in a clear, patient-friendly manner.

• Demonstrated ability to engage patients remotely and build trust in a virtual environment.

• Strong organizational and time-management skills with the ability to manage a virtual caseload.

• Proficiencyin Microsoft Office applications and experience with CRM systems (e.g., Salesforce) and/or EMRs.

• Excellent verbal and written communication and presentation skills.

• Comfort with digital platforms, virtual meeting tools, and data-driven workflows.

• Valid driver’s licensewith reliable transportationand the ability to travel within the assigned market.

• Ability to work autonomouslybut collaboratively on a team
  Fresenius Medical Care is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sexual orientation, gender identity, parental status, national origin, age, disability, military service, or other non-merit-based factors