Kickback Host

Drury Hotels; Pigeon Forge (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Quarterly bonus

Flexible scheduling

Hotel discounts

401(k)

Career growth

Newsweek recognition

Job summary

Drury Plaza Hotel in Pigeon Forge is hiring immediately for a hospitality-focused role supporting our 5:30 Kickback program. You will help with food preparation, keep the kitchen and lobby area clean, and ensure a high standard of guest service and hospitality.

Join a team that values you and offers quarterly bonuses, flexible scheduling, hotel-discount perks, 401(k) retirement, and opportunities for career growth. English is required, and knowledge of the local community helps you guide guests.

Qualifications

• Knowledge of hotel accommodations, the community, and hotel services.
• Ability to conduct accurate inventory of food items and calculate order levels.
• Warm and friendly manner in communicating with guests and creating a happy, comfortable, relaxing atmosphere.
• Ability to speak and receive direction (written and verbal) in English.

Responsibilities

• Oversee the 5:30 Kickback for guests through food preparation and with clean-up.
• See to it that the kitchen and lobby area are clean and well organized.
• Ensure that food safety standards are met and that supplies are fully stocked at appropriate levels.
• Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.
• Answer guest’s questions using knowledge of the hotel, area, and events.
• Provide courteous, friendly guest service with a +1 Service attitude.

Skills

Hotel knowledge

Inventory & ordering

Guest service & communication

English proficiency

Job description

Property Location: Drury Plaza Hotel - 140 Jake Thomas Road , Pigeon Forge, Tennessee 37863

You belong at Drury Hotels.

Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US

So. Much. More.

Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

• Incentives - Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)

• Work-life-balance– Flexible scheduling, paid time off, hotel discounts and free room nights

• Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year

• Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program

• Retirement - Company-matched 401(k)

• Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025

What you will do:

Make our complimentary 5:30 p.m. Kickback “happy hour” … well, happy for our guests.

Ensure exceptional, positive experiences for our diverse team members and guests.

• Oversee the 5:30 Kickback for guests through food preparation and with clean-up.

• See to it that the kitchen and lobby area are clean and well organized.

• Ensure that food safety standards are met and that supplies are fully stocked at appropriate levels.

• Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.

• Answer guest’s questions using your knowledge of the hotel, area, and events.

• Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.

What we expect of you:

With your can-do spirit and unique personality, you will shine at Drury Hotels.

We seek friendly, energetic communicators with these qualifications.

• Knowledge of hotel accommodations, the community. and hotel services

• Ability to conduct accurate inventory of food items and calculate order levels

• Warm and friendly manner in communicating with guests and creating a happy, comfortable, relaxing atmosphere

• Ability to speak and receive direction (written and verbal direction) in English

Rise. Shine. Work Happy.

Hiring Immediately!