KFS Technical Trainer

Kenco Group; Alabama; On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical insurance including HSA, HRA,F

Supplemental insurance including CI, H

Dental Insurance

Vision Insurance

Life Insurance

Short/Long Term Disability

Paid Parental Leave

401(k)

Paid Time Off

Employer Paid Holidays

Job summary

Kenco Group in Alabama seeks a Technical Trainer to develop and deliver training for MHE service technicians, combining hands-on equipment instruction with professional skills development. You will design curricula, run classroom and field sessions, and assess technician proficiency to ensure a capable, customer-focused workforce.

Travel is expected 50%–75% to support on-site and customer site training. The role requires strong presentation, documentation, and troubleshooting skills, plus

Qualifications

• High school diploma or GED or tech school graduate required.
• Minimum two years of experience in technical training and learning principles; preferably prior experience with material handling or similar equipment.
• Excellent presentation and communication skills.
• Experience with writing and/or maintaining documentation such as user manuals and reference guides.
• Ability to troubleshoot mechanical and electrical problems on multiple types of equipment.
• Able to read and understand electrical and hydraulic system schematics.

Responsibilities

• Assist in preparing technical training programs and deliver training modules to MHE Service technicians.
• Plan and coordinate training schedules that balance business operational needs, technician availability, equipment access, and optimal learning group sizes.
• Troubleshoot Equipment issues/concerns over the phone and make site or shop visits to help Service Technicians as needed.
• Recommend and assist in the development of curriculum using instructional design and adult learning principles for various delivery options, such as eLearning, classroom training, and blended learning.
• Continuously enhance technical instructional delivery and presentation skills.
• Ensure the quality and consistency of course content throughout a course life cycle.
• Evaluate the effectiveness of training modules, workshops, etc. and suggest changes as needed to improve future results.
• Stay current with manufacturer technical bulletins, service updates, software revisions, and new product introductions across multiple equipment brands.
• Collect and analyze participant feedback through surveys, assessments, and post-training interviews to measure satisfaction and perceived value.
• Maintain expert-level proficiency in company business systems including work order management platforms, learning management systems (LMS), timekeeping software, asset tracking tools, and technician productivity applications.

Skills

Presentation skills

Communication skills

Technical training

Documentation writing

Troubleshooting

Electrical & hydraulic schematics

Education

High school diploma or GED or tech school

Tools

Learning Management System (LMS)

Work order systems

Asset tracking tools

Timekeeping software

Job description

At Kenco Logistics, you're more than just a team member - you're part of a company that values innovation, integrity, and a strong commitment to its people. As one of the leading 3PL providers in the U.S., Kenco offers a dynamic and supportive work environment where your ideas matter and your growth is a priority. With a focus on safety, sustainability, and continuous improvement, Kenco empowers employees to make a real impact in the supply chain industry while building rewarding careers. Join a company where your contributions help move the world forward- one shipment at a time.

About The Position

The Technical Trainer is responsible for developing and delivering training programs that build both technical competencies and professional skills across the MHE service technician team. This role provides instruction on essential professional and interpersonal skills while also delivering comprehensive hands-on technical training across material handling equipment systems, components, technologies, and operational procedures. The Technical Trainer designs curriculum, facilitates classroom and field-based learning, assesses technician proficiency, and adapts training approaches to meet evolving equipment technologies and business requirements. This position plays a critical role in developing a skilled, confident, and customer-focused service workforce.

Functions

• Assist in preparing technical training programs and deliver training modules to MHE Service technicians.
• Plan and coordinate training schedules that balance business operational needs, technician availability, equipment access, and optimal learning group sizes.
• Troubleshoot Equipment issues/concerns over the phone and make site or shop visits to help Service Technicians as needed.
• Recommend and assist in the development of curriculum using instructional design and adult learning principles for various delivery options, such as eLearning, classroom training, and blended learning.
• Continuously enhance technical instructional delivery and presentation skills.
• Ensure the quality and consistency of course content throughout a course life cycle.
• Evaluate the effectiveness of training modules, workshops, etc. and suggest changes as needed to improve future results.
• Stay current with manufacturer technical bulletins, service updates, software revisions, and new product introductions across multiple equipment brands.
• Collect and analyze participant feedback through surveys, assessments, and post-training interviews to measure satisfaction and perceived value.
• Maintain expert-level proficiency in company business systems including work order management platforms, learning management systems (LMS), timekeeping software, asset tracking tools, and technician productivity applications.
• Perform other duties as assigned or as needed.

Qualifications

• High school diploma, G.E.D. or tech school graduate required.
• Minimum two years of experience in technical training and learning principles; preferably prior experience with material handling or similar equipment.
• Excellent presentation and communication skills.
• Experience with writing and/or maintaining documentation such as user manuals and reference guides.
• Ability to troubleshoot mechanical and electrical problems on multiple types of equipment.
• Able to read and understand electrical and hydraulic system schematics.

Competencies

• Business Acumen - Knowledgeable in current and possible future policies, practices, trends, technology, and information affecting his/her business and organization.
• Communicate for Impact - Proactively communicate with all stakeholders throughout the life cycle of programs and projects.
• Influencing Others - Can quickly find common ground and can solve problems for the good of the organization with a minimal amount of noise. Authentically gains trust and support of peers.
• Managing Transitions/ Change Management - Effectively plans, manages and communicates changes in processes with appropriate stakeholders.
• Strategic Agility - Enable Kenco to remain competitive by adjusting and adapting to innovative ideas necessary to support Kenco's long-term organizational strategy.

Travel Requirements

• This position is expected to travel approximately 50% - 75%.
• A passport is not required, but recommended.

Benefits Offered

• Medical insurance including HSA, HRA and FSA accounts
• Supplemental insurance including critical illness, hospital indemnity, accidental injury
• Dental Insurance
• Vision Insurance
• Basic Life and Supplemental Life
• Short Term and Long Term Disability
• Paid Parental Leave
• 401(k)
• Paid Time Off approximately 2 weeks (accrual begins on Day 1 of employment)
• Employer Paid Holidays- 10 days

Kenco strives to provide a supportive, professional environment for all employees. As a part of Kenco, we expect our team to uphold our three key pillars: be honest, serve, and get better. Each should strive for operational excellence, pursue innovation, and want to grow with our company.

Kenco Group is an Equal-Opportunity Employer. All employees and applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability, or any other characteristic protected by law.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

https://www.kencogroup.com/ccpa-notice-at-collection-for-employees-and-applicants/