KFAC Patient Access and Administrative Specialist

University of North Texas; Denton (TX); On-site; USD 35,000 - 48,000; Full time

Job summary

The University of North Texas Kristin Farmer Autism Center in Denton seeks a Patient Access and Administrative Specialist to support daily clinic operations, schedule appointments, manage intake inquiries, and maintain client records. The role requires strong organization, discretion, and professional communication in a fast-paced clinical environment.

Responsibilities include logging copays, coordinating with families and clinical staff, and ensuring smooth front desk and access procedures

Qualifications

• High school diploma or GED plus 3 years of related experience, or equivalent.
• Bachelor’s degree preferred.

Responsibilities

• Oversee front desk operations and schedules.
• Manage clinic access procedures and visitor entry.
• Maintain accurate client records and documentation workflows.
• Support day-to-day clinic operations and coordination.

Skills

Multi-tasking

Customer service

Communication skills

Professionalism

Attention to detail

Education

High school diploma or GED

Bachelor's Degree

Job description

Title:

KFAC Patient Access and Administrative Specialist

Employee Classification:

Patient Access Specialist

Campus:

University of North Texas

Division:

UNT-Provost

SubDivision-Department:

UNT-Col of Publ Affairs & Hlth Sci

Department:

UNT-Autism Center-132710

Job Location:

Denton

Salary:

Commensurate with experience

FTE:

1.000000

Retirement Eligibility:

TRS Eligible

About Us - Values Overview

Welcome to the University of North Texas System. The UNT System includes the University of North Texas in Denton and Frisco, the University of North Texas at Dallas and UNT Dallas College of Law, and University of North Texas Health Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region. We are growing with the North Texas region, employing more than 14,000 employees, educating a record 49,000+ students across our system, and awarding nearly 12,000 degrees each year. We are one team comprised of individuals who are committed to excellence, curiosity and innovation. We are transforming lives and creating economic opportunity through education. We champion a people-first values-based culture where We Care about each other and those we serve. We believe that we are Better Together because we foster an environment of respect, belonging, and access for all. We demonstrate Courageous Integrity through setting exceptional standards and acting in the best interest of our communities. We are encouraged to Be Curious about opportunities for learning, creating, discovering, and innovating, and are encouraged to learn from failure. Show Your Fire by joining our team and exhibiting your passion and pride in your work as part of our UNT System team. Learn more about the UNT System and how we live our values at www.UNTSystem.edu.

Department Summary

The College of Public Affairs and Health Sciences (PAHS) at the University of North Texas prepares graduates to address complex social issues such as aging, disability, disaster management and recovery, criminal justice, health disparities and public safety, and find solutions to challenges in public administration, public and mental health, exercise physiology and urban design. We have nine academic departments with undergraduate and graduate programs, the Kristin Farmer Autism Center, the Center for Public Management, the UNT Speech and Hearing Center, the UNT Work Inclusion and Supported Employment (UNTWISE) program, UNT ELEVAR, and several professional development and clinical training programs to facilitate careers to address a global society. Drawing on UNT's trail blazing heritage as the first graduate program in the nation to be accredited by the Association for Behavior Analysis, and housed in UNT’s College of Education, the UNT Kristin Farmer Autism Center (KFAC) provides clinical services to support learning, development, community participation, and quality of life of individuals on the autism spectrum. In addition to taking excellent care of children with autism and their families, KFAC is equally committed to helping young professionals build careers in autism (incl. UNT students from many academic departments and programs), and conducting research to help scale evidence-based practices in community settings.

Position Overview

The UNT Kristin Farmer Autism Center (KFAC) Patient Access and Administrative Specialist supports daily clinic operations through scheduling and intake coordination, front desk management, client record management, and administrative support. Responsibilities include managing intake inquiries and responding within established timelines; logging and following up on phone inquiries; coordinating communication with families and clinical staff; collecting and logging copays and payments received; maintaining positive client-family relationships; and supporting continuity of care coordination across clinical teams. The role requires strong organizational skills, professionalism, attention to detail, discretion, and the ability to manage multiple responsibilities within a fast-paced clinical environment while maintaining effective communication and administrative support functions.

Minimum Qualifications

High school diploma or GED and three (3) years of related experience; or any equivalent combination of education and experience.

Knowledge, Skills And Abilities

• Ability to multi-task in a busy environment while maintaining professional composure.
• Skilled in consistently completing assignments on time, accurately and with attention to detail.
• Excellent customer service and strong communication skills.
• Demonstrates basic skills and knowledge of the position.

Preferred Qualifications

Bachelor's Degree

Required License/Registration/Certifications

Job Duties

• Oversee front desk operations * Post front desk schedules at least 10 days in advance * Manage schedule changes * Ensure front desk staff are appropriately trained * Ensure completion of daily front desk responsibilities.
• Manage clinic access procedures, guest badge processes, and visitor entry coordination.
• Support the maintenance of accurate client records, documentation workflows, and routine inventory tracking and supply coordination.
• Manage day-of client scheduling adjustments and coordination according to established clinic procedures, particularly in response to staff call-outs or operational changes; and assist with day-to-day clinic operations necessary for the efficient functioning of the center.

Physical Requirements

Communicating with others to exchange information.

Lifting and Moving objects up to 20 pounds.

Repeating motions that may include the wrists, hands and/or fingers.

Sedentary work that primarily involves sitting/standing.

Environmental Hazards

No adverse environmental conditions expected.

Work Schedule

Monday-Friday, 8 a.m. to 5 p.m.

Driving University Vehicle

No

Security Sensitive

This is a Security Sensitive Position.

EEO Statement

The University of North Texas System is firmly committed to equal opportunity and does not permit –and takes actions to prevent – discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking), and retaliation on the basis of race, color, religion, national origin, sex, age, disability, genetic information, or veteran status in its application, employment practices, and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities. UNT System Administration promptly investigates complaints of discrimination, harassment, and related retaliation and takes remedial action when appropriate. System Administration also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist, or participate in a related investigation or proceeding.