Keyholder - West Towne Crossing Rack

Nordstrom; Madison (WI); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Medical/Vision/Dental

Retirement plan

Paid time off

Life Insurance

Merchandise Discount

EAP Resources

Job summary

Nordstrom in Madison, WI is seeking a dedicated Key Holder to support daily store operations and deliver outstanding customer service. You will assist managers, guide teammates, and help drive sales while maintaining store standards and visual excellence.

You’ll lead by example, train staff, and stay adaptable to new initiatives. This role requires physical endurance, teamwork, and a strong customer-first mindset to help guests find what they need and feel valued.

Qualifications

• Ownership, accountability, and initiative.
• Identify opportunities that benefit the customer and resolve issues.
• Adapt quickly to new initiatives and services in-store.
• Proven success in a fast-paced, multi-task environment.
• Physical ability to lift up to 50 pounds.
• Basic knowledge of technology tools (Outlook, Excel).

Responsibilities

• Assist managers with daily operations and store standards.
• Lead by example and help exceed personal and company goals.
• Train and coach employees to deliver outstanding service.
• Engage customers about events, Nordstrom Rewards, and mailing list.
• Keep selling floors and stockrooms organized.
• Complete inventory processes with accurate ticketing.
• Maintain clean and organized selling floors and stockrooms.

Skills

Ownership

Customer service

Multi-tasking

Fast-paced environment

Lifting up to 50 pounds

Tools

Microsoft Outlook

Excel

Job description

Job Description

The ideal Key Holder is motivated, detailed oriented, and committed to providing outstanding customer service every day. In this role, you’ll wear many hats from assisting managers with daily operations of the store, to maximize sales and maintain operational standards.

Job Description

The ideal Key Holder is motivated, detailed oriented, and committed to providing outstanding customer service every day. In this role, you’ll wear many hats from assisting managers with daily operations of the store, to maximize sales and maintain operational standards.

A day in the life…

• Supporting a team of employees to ensure operational tasks and procedures are successful as well as opening and closing routines being completed, all while keeping the customer at the center of everything we do
• Lead by example - set and exceed personal and company goals while emphasizing the importance of delivering amazing customer service every day
• Support employees to deliver outstanding customer service by teaching and training
• Share your love of fashion and tell customers all about upcoming events, our Nordstrom gift cards, Nordstrom Rewards program and mailing list
• Assist in maintaining selling floors and stockrooms organized
• Complete all inventory processes, making sure merchandise is properly checked in and accurately ticketed
• Assist in maintaining clean and organized selling floors and stockrooms

You own this if you have…

• A high level of ownership, accountability, and initiative
• The ability to identify opportunities that benefit the customer and build solutions that meet the customers’ expectations, including resolving any issues
• The ability to quickly adapt to new initiatives, concepts, and services within the store
• Proven success in working in a fast-paced environment with the ability to multi-task
• The ability to frequently lift and carry up to 25 pounds and occasionally up to 50 pounds
• A basic understanding of technology tools and computer applications such as Microsoft Outlook, Excel, and more
• Physical Requirements:
• Continuous movement for 6-8 hours per shift, which includes frequent bending, twisting, squatting, flexing and reaching in order to handle merchandise and assist customers.
• Frequent use of hands for grasping, fine manipulation, pushing and pulling
• Handle bulky and sometimes awkwardly shaped items, which includes reaching for and lifting these items above the head.
• Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds

Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.

$17.80 - $18.50 Hourly

We’ve got you covered…

Benefits

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_07-14_Variable_ES-US.pdf

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.

Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.

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