Keyholder, Upscale Watch Retail – SouthPark

Lumesse; Charlotte (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Life insurance

Paid time off

Job summary

Swatch Group is seeking a full-time Keyholder for the SouthPark (NC) location. The role emphasizes exceptional customer service, product knowledge, and leadership in sales, with responsibilities across greeting customers, achieving sales targets, merchandising, and maintaining a welcoming store presence.

The ideal candidate has retail experience, strong communication skills, and a team-oriented mindset to support a fast-paced boutique environment and timepiece knowledge growth.

Qualifications

• 2 years of experience in a Keyholder or lead sales position.
• Driven to deliver superior service to customers.
• Engage customers in Swatch brand culture.
• Able to work well as a team player in a fast-paced environment.
• Able to plan, set and achieve goals.
• Excellent verbal and interpersonal skills.

Responsibilities

• Greet customers in a timely, professional and personable manner.
• Use product knowledge to provide exceptional service and build relationships.
• Reach and exceed sales goals.
• Be a self-starter and use good judgment in all situations.
• Handle multi-tasking with ease.
• Perform merchandising tasks; stock replenishment, visual display, and upkeep of store environment.

Skills

Customer service

Product knowledge

Sales goals

Self-starter

Multi-tasking

Merchandising

Job description

Swatch Group is seeking a full-time Keyholder for the SouthPark (NC) location. The role emphasizes exceptional customer service, product knowledge, and leadership in sales, with responsibilities across greeting customers, achieving sales targets, merchandising, and maintaining a welcoming store presence.

The ideal candidate has retail experience, strong communication skills, and a team-oriented mindset to support a fast-paced boutique environment and timepiece knowledge growth.