Keyholder - Senior Retail Associate, Military Store 6845

GameStop; Newport News (VA); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a leading company in gaming as a Keyholder - Senior Retail Associate. Under moderate supervision, you'll assist in executing store activities, providing exceptional guest service, and promoting the gaming products. This role offers a dynamic work environment with opportunities for growth.

Qualifications

• Minimum age of 18 years required.
• Preferred 1+ year retail or guest service experience.

Responsibilities

• Provide exceptional guest service and support shopping environment.
• Process purchases and returns accurately using the POS system.
• Conduct inventory counts and organize the sales floor.

Skills

Guest Service

Communication

Problem Solving

Education

High School Diploma or Equivalent

Job description

Keyholder - Senior Retail Associate, Military Store 6845

Join us at GameStop as a Keyholder - Senior Retail Associate, Military Store 6845. Be among the first 25 applicants to apply for this exciting opportunity!

At GameStop, we are dedicated to providing exceptional service and the latest gaming products to our customers. As a global leader in video games, electronics, and gaming merchandise, we aim to create unforgettable experiences for gamers worldwide. Join us in shaping the future of gaming!

Job Summary

Under moderate supervision, the Retail Keyholder assists the store management in executing and supervising store activities. They deliver outstanding guest service, promote our buy, sell, trade, and reservation business model, and ensure products are accessible and well-organized. The role involves boosting sales through product knowledge, maintaining a clean environment, and fostering customer loyalty.

Essential Duties and Responsibilities

• Provide exceptional guest service: greet guests, respond to questions, promote promotions, and express gratitude.
• Support the shopping environment, including visual and operational elements, and build guest relationships.
• Process purchases and returns accurately using the POS system.
• Address guest inquiries in person and via phone promptly and professionally.
• Promote GameStop’s benefits, such as reservations and loyalty programs.
• Maintain store cleanliness and organization, including fixtures and equipment.
• Complete Omni-Channel orders daily.
• Protect company assets through inventory control and loss prevention.
• Conduct inventory counts, restock merchandise, and organize the sales floor.
• Assist in meeting sales, profit, and shrink goals; complete administrative duties.
• Reconcile daily transactions and ensure accurate closeout procedures.
• Check shipments, process defective recalls, and label stock properly.
• Supervise and delegate tasks in the absence of management.
• Adhere to all policies and procedures, including opening and closing routines.
• Observe and provide feedback on associate performance.

Qualifications

• Proof of identity and legal work eligibility in the U.S.
• Minimum age of 18 years.
• High school diploma or equivalent.
• Preferred: 1+ year retail, guest service, or management experience.
• Knowledge of video games is a plus.

Required Skills and Abilities

• Exceptional guest service skills.
• Friendly, genuine assistance to guests.
• Strong communication skills, both verbal and written; bilingual in English/Spanish preferred.
• Ability to work in a fast-paced environment.
• Operate POS system and complete paperwork accurately.
• Basic math and organizational skills.
• Self-motivated team player.
• Problem-solving and judgment skills.
• Follow instructions and safety guidelines.
• Flexible schedule, including nights, weekends, and holidays.
• Physical ability to stand, lift up to 30 lbs., and perform store tasks.

Note: Job responsibilities may change based on business needs. GameStop is an Equal Opportunity Employer and provides accommodations for qualified individuals with disabilities.

Compensation

$18.25 - $21.00 per hour