KeyHolder, Robert Graham - Wrentham, Ma

Robert Graham; Wrentham (MA); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Employee discount

Job summary

Robert Graham is seeking a store-oriented leader to drive sales and deliver World Class service. The role involves motivating staff, maintaining excellent product knowledge, and collaborating with management on marketing initiatives.

Candidates should be passionate about fashion, possess strong communication skills, and be available to work weekends and holidays. The position includes an employee discount and is an equal opportunity employer.

Qualifications

• Demonstrated ability to motivate sales staff and meet sales goals.
• Strong communication and client relationship skills.
• Knowledge of fashion trends and product knowledge.
• Willingness to work weekends and holidays.
• Experience supervising store staff and opening/closing duties.

Responsibilities

• Meet sales goals and motivate staff to achieve productivity targets.
• Develop staff sales techniques and ensure high levels of service to maximize sales.
• Demonstrate product knowledge to drive selling and growth.
• Lead on-floor selling, collaborate with management on marketing opportunities.
• Assist in planning events to grow local customer base.

Skills

Fashion knowledge

Excellent communication

Customer service orientation

Weekend availability

Supervision

Key holder responsibilities

Job description

Specific Responsibilities Would Include:

SALES GENERATION:

• Meet sales goals-Continuously motivate sales staff to meet assigned sales and productivity goals
• Support the development of associates' sales techniques, ensuring utilization of elevated levels of sales and service to maximize sales
• Demonstrate an in-depth knowledge of the merchandise; ensure selling is fluent in all aspects of product knowledge with an ability to grow within the company
• Demonstrate sales leadership for staff by playing an active role on the selling floor-collaborate with the management to identify marketing opportunities to support sales
• Work with the Store Manager to develop events/incentives that will continue to grow customer base, with particular emphasis on building local market

CUSTOMER SERVICE:

• Ensure all associates provide the highest level of customer service to achieve World Class Service standards
• Ensure staff maintains constant client communication through referring to client books and client database
• Resolve all client problems and complaints quickly and effectively
• Assist sales associates with various customer service issues i.e. dissatisfied customers, returns, defective merchandise.
• Empower associates to make decisions in the customer's best interest that also support the Company's philosophy

Our Best Fit Candidate Would Have:

• Is dedicated to meeting the expectations and requirements of internal and external customers
• Gets first-hand customer information and uses it for improvements in products and services
• Acts with customers in mind; establishes and maintains effective relationships with customers
• Be knowledgeable and enthusiastic about fashion
• Excellent communication skills
• Availability to work weekends and Holidays and report to work on a timely fashion
• Ability to support management with supervision of scheduled staff in the store
• Hold Store Key

*This commission eligible position will receive a generous employee discount at Robert Graham.

Robert Graham is an equal opportunity employer