KeyHolder, Robert Graham - Location

Robert Graham; Pottstown (Montgomery County); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Employee discount

Job summary

Robert Graham is seeking a Keyholder to support overall sales, staff, merchandise and customer service, while promoting a strong sales culture. The role focuses on achieving sales goals, maintaining exceptional customer experiences, and upholding World Class service standards in a luxury retail environment.

Ideal candidates are dedicated to customer satisfaction, energetic about fashion, possess excellent communication skills, and are available weekends and holidays to support store operations.

Qualifications

• Dedicated to meeting the expectations of internal and external customers.
• Excellent communication and interpersonal skills.
• Knowledge of fashion trends and brands.

Responsibilities

• Meet sales goals and motivate staff to achieve targets.
• Develop associates' sales techniques and product knowledge.
• Lead on-floor selling and collaborate with management on marketing opportunities.
• Organize events to grow the local customer base and store traffic.
• Ensure the highest level of customer service and resolve complaints promptly.

Skills

Sales leadership

Customer service

Communication skills

Fashion knowledge

Weekend availability

Job description

About Us

ROBERT GRAHAM founded in 2001, is an American eclectic luxury men's and women's apparel brand. Robert Graham offers excellent career growth opportunities, competitive salaries and benefits within a dynamic work environment.

The Keyholder is responsible to support overall sales in the store, staff, merchandise and customer service, while promoting a sales culture to build productivity and passion for the brand. This position will ensure that all internal and external customers receive exemplary service and receive a positive store/brand experience.

Specific Responsibilities Would Include:

SALES GENERATION:

• Meet sales goals-Continuously motivate sales staff to meet assigned sales and productivity goals
• Support the development of associates' sales techniques, ensuring utilization of elevated levels of sales and service to maximize sales
• Demonstrate an in-depth knowledge of the merchandise; ensure selling is fluent in all aspects of product knowledge with an ability to grow within the company
• Demonstrate sales leadership for staff by playing an active role on the selling floor-collaborate with the management to identify marketing opportunities to support sales
• Work with the Store Manager to develop events/incentives that will continue to grow customer base, with particular emphasis on building local market

CUSTOMER SERVICE:

• Ensure all associates provide the highest level of customer service to achieve World Class Service standards
• Ensure staff maintains constant client communication through referring to client books and client database
• Resolve all client problems and complaints quickly and effectively
• Assist sales associates with various customer service issues i.e. dissatisfied customers, returns, defective merchandise.
• Empower associates to make decisions in the customer's best interest that also support the Company's philosophy

Our Best Fit Candidate Would Have:

• Is dedicated to meeting the expectations and requirements of internal and external customers
• Gets first-hand customer information and uses it for improvements in products and services
• Acts with customers in mind; establishes and maintains effective relationships with customers
• Be knowledgeable and enthusiastic about fashion
• Excellent communication skills
• Availability to work weekends and Holidays and report to work on a timely fashion
• Ability to support management with supervision of scheduled staff in the store
• Hold Store Key

*This commission eligible position will receive a generous employee discount at Robert Graham.

Robert Graham is an equal opportunity employer

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