KeyHolder, Robert Graham - Houston Premium

Robert Graham Designs; Cypress (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Employee discount

Job summary

Robert Graham is seeking a dedicated Keyholder to support overall store sales, staff, and customer service, promoting a sales culture, and ensuring a positive brand experience for all customers.

The role requires leadership on the selling floor, collaboration with management on marketing opportunities, and a commitment to world-class service and fashion knowledge. Weekend and holiday availability is expected.

Qualifications

• Demonstrated ability to deliver world‑class customer service.
• Strong communication and interpersonal skills.
• Ability to mentor and motivate sales associates.
• Solid knowledge of fashion and merchandise.

Responsibilities

• Meet sales goals and motivate staff to achieve targets.
• Support development of associates' sales techniques.
• Maintain deep product knowledge to answer customer questions.
• Lead floor presence and collaborate with management on opportunities.
• Plan events/incentives to grow local customer base.
• Provide exceptional service, handle returns and issues promptly.

Skills

Customer service

Communication

Sales leadership

Product knowledge

Team supervision

Store operations

Job description

About Us

ROBERT GRAHAM founded in 2001, is an American eclectic luxury men's and women's apparel brand. Robert Graham offers excellent career growth opportunities, competitive salaries and benefits within a dynamic work environment. The Keyholder is responsible to support overall sales in the store, staff, merchandise and customer service, while promoting a sales culture to build productivity and passion for the brand. This position will ensure that all internal and external customers receive exemplary service and receive a positive store/brand experience.

Specific Responsibilities Would Include

SALES GENERATION:

• Meet sales goals-Continuously motivate sales staff to meet assigned sales and productivity goals
• Support the development of associates' sales techniques, ensuring utilization of elevated levels of sales and service to maximize sales
• Demonstrate an in-depth knowledge of the merchandise; ensure selling is fluent in all aspects of product knowledge with an ability to grow within the company
• Demonstrate sales leadership for staff by playing an active role on the selling floor-collaborate with the management to identify marketing opportunities to support sales
• Work with the Store Manager to develop events/incentives that will continue to grow customer base, with particular emphasis on building local market

CUSTOMER SERVICE:

• Ensure all associates provide the highest level of customer service to achieve World Class Service standards
• Ensure staff maintains constant client communication through referring to client books and client database
• Resolve all client problems and complaints quickly and effectively
• Assist sales associates with various customer service issues i.e. dissatisfied customers, returns, defective merchandise.
• Empower associates to make decisions in the customer's best interest that also support the Company's philosophy

Our Best Fit Candidate Would Have

• Is dedicated to meeting the expectations and requirements of internal and external customers
• Gets first‑hand customer information and uses it for improvements in products and services
• Acts with customers in mind; establishes and maintains effective relationships with customers
• Be knowledgeable and enthusiastic about fashion
• Excellent communication skills
• Availability to work weekends and Holidays and report to work on a timely fashion
• Ability to support management with supervision of scheduled staff in the store
• Hold Store Key
• This commission eligible position will receive a generous employee discount at Robert Graham.

Robert Graham is an equal opportunity employer