Keyholder, Part-Time - Southlake Town Square

Tbwa Chiat/Day Inc; Southlake (TX); On-site; USD 30,000 - 50,000; Part time

Job summary

An innovative retail company is seeking a self-motivated Keyholder to enhance customer experiences. In this dynamic role, you will lead sales efforts, foster an inclusive environment, and drive innovative solutions to reinvent the glasses-shopping experience. With a focus on exceptional customer service, you'll communicate brand values and lead operations in the absence of management. Join a forward-thinking team that prioritizes creativity and empathy, making vision care accessible and impactful for all. If you're passionate about retail and eager to make a difference, this opportunity is perfect for you.

Qualifications

• 6+ months in a management position at a customer-focused company.
• Exceptional interpersonal and communication skills.

Responsibilities

• Lead the selling on the floor and manage front-of-house operations.
• Communicate brand values and provide exceptional customer service.

Skills

Customer Service

Interpersonal Skills

Communication Skills

Problem-Solving

Teamwork

Leadership

Education

Professional Retail Experience

Management Experience (6+ months)

Job description

Keyholder, Part-Time - Southlake Town Square

Job Status: Part-Time

Warby Parker is on the lookout for a self-motivated Sales Supervisor to help create nothing-short-of-amazing experiences for our customers. (At other brands, you might see similar roles called Keyholder.) Across all of our retail locations in the U.S. and Canada, Sales Supervisors contribute to the success of our business firsthand through face-to-face customer interactions. In this role, not only will you share Warby Parker's story and mission on the sales floor, but you'll also take part in process ideation and improvement, as well as a slew of special projects. Sound right up your alley? Keep reading!

What you'll do:

• Communicate Warby Parker's values and brand philosophy to customers
• Promote an efficient, inclusive, and service-minded retail environment
• Demonstrate exceptional product knowledge and offer thoughtful, honest style advice
• Dream up innovative and entrepreneurial ways to reinvent the glasses-shopping experience
• Lead the selling on the floor, front-of-house operations, and team touchbases when a manager is not present
• Open and close the store
• Help foster an inclusive culture by treating customers and colleagues with respect

Who you are:

• Backed by professional retail experience at a customer-focused company, plus 6+ months in a management position
• Equipped with exceptional interpersonal and communication skills to deliver top-notch customer service
• Cool under pressure and able to adapt quickly
• A go-getter with an entrepreneurial spirit
• Curious and eager to learn
• A team player who is passionate about helping customers and teammates alike
• An innovative, proactive problem-solver
• Proud of your work and self-motivated to be a top performer
• Able to bring a positive, fun energy to the workplace, even when working long hours
• Not on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE)

About Us:

Warby Parker was founded with a mission: to inspire and impact the world with vision, purpose, and style.

We're constantly asking ourselves how we can do more and make a greater impact, and that starts by reimagining everything that a company and industry can be. We want to demonstrate that a business can scale while doing good in the world, without charging a premium for it. And we’ve learned that it takes creativity, empathy, and innovation to achieve that goal.

Since the day we launched in 2010, we’ve pioneered ideas, designed products, and developed technologies that help people see. We offer everything you need for happier eyes at a price that leaves you with money in your pocket, from designer-quality glasses and contacts to eye exams and vision tests, and you can meet us online, at our stores, or even in your home. Wherever and whenever you need it, we’re there to make exceptional vision care simple and accessible.

Ultimately, we believe in vision for all, which is why for every pair of glasses or sunglasses we sell, a pair of glasses is distributed to someone in need through our Buy a Pair, Give a Pair program.

Apply for this job

First Name *

Last Name *

Email *

Phone *

Location (City)

Resume/CV *

Preferred Name

Pronoun * Select...

Are you over the age of 18? * Select...

Are you legally authorized to work in the United States for our company? * Select...

Have you been previously employed by Warby Parker? * Select...

Describe an online or in-store experience you’ve had with Warby Parker. What stood out to you the most? *

What does exceptional customer service mean to you? *

Are you looking for a Full-Time or Part-Time Opportunity? * Select...

What days are you available to work? *

Please specify times available to work. (IE Monday 11am-9pm, Tuesday 9am-4pm etc.) *

Compensation Expectations *

At what other location(s) would you be interested in working?