Keyholder - Palm Beach Luxury Flagship

Sercanto; West Palm Beach (FL); On-site; AUD 50,000 - 79,000; Full time

Benefits offered by this job

Wardrobe allowance

Employee discount

Growth opportunities

Job summary

Sercanto is seeking a senior Keyholder to lead luxury sales on the floor of a high-visibility West Palm Beach flagship pop-up, establishing brand presence and delivering an elevated client experience.

The ideal candidate will leverage a strong personal client book, exceed sales targets, and coach teammates while upholding service standards and brand aesthetics.

Qualifications

• Proven luxury fashion sales experience with focus on clienteling and high-end service.
• Consistently exceeds individual sales targets.
• Strong ability to build and maintain a personal client book.

Responsibilities

• Drive sales performance and KPIs across the store floor.
• Leverage existing client book and build new long-term relationships.
• Provide high-touch styling experiences and proactive clienteling before, during, and after visits.
• Coach peers and support store leadership on the floor.

Skills

Luxury fashion

Clienteling

Relationship-building

Sales targets

Tools

Shopify POS

Job description

Job Description

Join this luxury fashion house who has built a devoted global following for its sophisticated and contemporary collection full of conversation worthy pieces.

As the brand enters the West Palm Beach market with a long-term flagship pop-up, we are seeking an exceptional Keyholder to serve as a senior sales leader and trusted brand ambassador on the floor. This is a rare opportunity to be part of a high-visibility opening and play a meaningful role in shaping the brand's presence in one of Florida's most influential luxury retail destinations.

This role is ideal for a top-performing seller with a strong personal book of business, refined taste, and a passion for high-touch clienteling. You will act as a cultural and commercial pillar of the store - leading by example, driving sales, and delivering an elevated, memorable experience to every client.

THE ROLE

As a Keyholder , you will be a critical presence on the sales floor - supporting daily leadership, opening and closing the store, and setting the standard for service, selling, and brand representation. You are not just executing transactions; you are cultivating long-term relationships, styling with intention, and consistently outperforming sales goals.

This role is perfect for a confident, entrepreneurial seller who thrives in luxury environments, understands the power of relationships, and takes pride in building and maintaining an exceptional client book.

PROFILE OF THE IDEAL CANDIDATE

• A proven luxury sales professional with a deep passion for fashion and client experience
• A consistently high-performing seller with a strong personal client book
• Charismatic, polished, and emotionally intelligent with natural influence on the floor
• Entrepreneurial and commercially driven, with a strong sense of ownership
• Detail-oriented, organized, and comfortable supporting store leadership
• Energized by fast-paced, high-touch retail environments

KEY REQUIREMENTS

• 2+ years experience within luxury fashion (Keyholder, Senior Sales Associate, or similar)
• Demonstrated history of exceeding individual sales targets (required)
• Strong clienteling skills, including outreach, follow-up, and relationship-building
• Understanding of luxury service standards, styling, and floor etiquette
• Comfortable opening and closing the store and acting as Manager-on-Duty when needed
• Familiarity with Shopify POS (preferred, not required)
• Ability to work a full-time retail schedule including weekends/evenings
• A robust book of business in the West Palm Beach / Palm Beach area (required)

WHAT YOU'LL OWN

Sales & Clienteling Excellence

• Drive strong individual sales performance across all KPIs (sales, conversion, UPT, AUR)
• Leverage your existing client book while actively building new long-term relationships
• Deliver elevated, high-touch styling experiences that turn first-time visitors into loyal clients
• Proactively clienteling before, during, and after store visits

Leadership on the Floor

• Lead by example, setting the tone for service, selling, and professionalism
• Support store leadership by acting as a key point of contact during shifts
• Provide in-the-moment coaching and support to peers when needed

Brand & Customer Experience

• Ensure every client interaction reflects the brand's voice, values, and aesthetic
• Create a warm, intentional, and culturally relevant in-store experience
• Represent the brand with confidence, discretion, and taste

Operations & Trust

• Open and close the store with precision and accountability
• Support operational excellence, including cash handling, floor standards, and loss prevention
• Maintain impeccable personal and store presentation at all times

SUCCESS METRICS

• Consistent achievement of individual sales goals
• Growth and retention of a strong, engaged client book
• High levels of repeat business and client loyaltyTrusted presence on the floor and during key business hours
• Elevated customer experience and brand representation

WHY YOU'LL LOVE WORKING HERE

• Competitive hourly rate + performance-based commission
• Generous monthly wardrobe allowance
• Employee discount
• Opportunity to grow with a brand expanding its physical retail presence

We believe the strongest teams are diverse teams. We welcome applicants from all backgrounds who share a passion for intentional fashion, elevated retail, and thoughtful leadership.

Start Date: January 2026