Keyholder - Hudson Yards (Full-Time)

Mack Weldon; New York (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

Mack Weldon is seeking an experienced Keyholder for their Hudson retail location. The role involves ensuring efficient store operations, delivering exceptional customer service, and mentoring team members. Ideal candidates will possess strong communication skills and a flexible schedule.

Qualifications

• Minimum 1 year retail experience required.
• Strong written and verbal skills essential.

Responsibilities

• Drive sales and customer experience on the floor.
• Execute store opening and closing duties.
• Mentor team members and set an example.

Skills

Customer Service

Communication

Flexibility

Job description

In 2012, we set out to reinvent men’s underwear. Since then, we’ve used the same solutions-oriented approach to reimagine a full range of menswear staples—from featherlight button ups, to first-of-its-kind denim. Blending timeless styles with innovative details and materials, our clothes are uniquely designed to help guys move through their day with confidence (even if they’re just hangin’ in their sweats).

We are looking for passionate, proactive, and strategic problem-solvers to join our growing team. If that sounds like you…keep reading.

THE ROLE

We are looking for an experienced Keyholder to join Mack Weldon’s retail team (Hudson location). In this role, you’ll partner with the store management team to ensure consistent and efficient store operations and deliver an exceptional guest experience. This role will lead the floor by example and be proficient in product knowledge, operational procedures, and all retail systems.

WHAT YOU’LL DO

• Drive sales and customer experience on the floor by providing above-and-beyond customer service
• Execute store opening and closing duties
• Partner with store management team to plan, coordinate, and execute sales floor and back of house operations
• Ensure all operational, service, and staff zoning procedures are executed to company standards
• Act as the leader on the floor, driving store vision and purpose on the floor, as well as acting as the point of contact for all customer service and operational questions
• Mentor team members by being visible and setting an example for what great customer experience and product knowledge
• Maintain general store systems and execute operational responsibilities
• Foster and support a productive employee culture in your store
• Gather feedback from customers, store team members, and via observation to report to store management team
• Support store management team in projects and initiatives

WHAT WILL SET YOU UP FOR SUCCESS

• Minimum 1 year retail
• Must be flexible with working varied shifts including weekends, evenings and holidays
• An entrepreneurial spirit with the proven ability to work in a fast-paced growing business
• Ability to adapt and deal with ambiguity
• Strong written and verbal skills
• Ability to carry boxes 25-30lbs for stock transfers
• Can bend, reach, lift and move stock and products

WHAT MAKES US SPECIAL

• We search for the smarter way. Everything we do, from products to experiences to processes, is built with research, ingenuity, and quality. We embrace efficiency in all of its forms – but especially in how we work together as a team, the less bureaucracy the better.
• We invite generously because more perspectives make us better. We think diversity of thoughts and experiences is a strength. We check our egos at the door, actively solicit other’s perspectives, and always assume the best intentions. We build relationships that last.
• We believe that real confidence comes from knowing, not showing. We operate with a steady conviction and are built for the long haul, not to chase the latest fads. That doesn’t mean we can’t be assertive, expressive or take risks. But we do so with an informed approach knowing we have the substance to back it up.
• We support the good ones and believe they can finish first. We believe that being good is the most sustainable strategy for success. We work with ethical and humane partners and always strive to do what is right, even if it is at a cost. We act with integrity, own our mistakes, and put in the effort to do our best.

Target pay of $19-21/hr. *This range represents the low and high end of the anticipated hourly range for this NYC-based position. The rate will depend on numerous factors such as: experience and qualifications for the role, experience level, skillset, and balancing internal equity relative to other MW employees.

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