KeyHolder Full Time, Robert Graham - Forum Shops

Robert Graham Designs; Las Vegas (NV); On-site; USD 23,419 - 33,062; Full time

Benefits offered by this job

Commission earnings

Employee discount

Job summary

Centric Brands, the parent of Robert Graham, is seeking a proactive Keyholder for the Las Vegas store to drive sales and elevate service within a luxury retail environment.

The role involves leading sales associates, delivering World Class service, and coordinating events to grow the local customer base while maintaining brand standards and operational excellence.

Qualifications

• Experience in retail sales and achieving sales goals.
• Strong customer service orientation and problem-solving skills.
• Excellent verbal and written communication; ability to read customer cues.

Responsibilities

• Meet or exceed sales goals and motivate staff.
• Develop associates' sales techniques and product knowledge.
• Deliver exceptional customer service and maintain brand standards in-store.
• Collaborate with management on events to grow local customer base.
• Support opening/closing store operations and staff scheduling.

Skills

Sales experience

Customer service

Communication skills

Fashion knowledge

Job description

About Robert Graham

ROBERT GRAHAM founded in 2001, is an American eclectic luxury men's and women's apparel brand. Robert Graham offers excellent career growth opportunities, competitive salaries and benefits within a dynamic work environment.

Position Overview

The Keyholder is responsible to support overall sales in the store, staff, merchandise and customer service, while promoting a sales culture to build productivity and passion for the brand. This position will ensure that all internal and external customers receive exemplary service and receive a positive store/brand experience.

Responsibilities

Sales Generation

• Meet sales goals-Continuously motivate sales staff to meet assigned sales and productivity goals
• Support the development of associates' sales techniques, ensuring utilization of elevated levels of sales and service to maximize sales
• Demonstrate an in-depth knowledge of the merchandise; ensure selling is fluent in all aspects of product knowledge with an ability to grow within the company
• Demonstrate sales leadership for staff by playing an active role on the selling floor-collaborate with the management to identify marketing opportunities to support sales
• Work with the Store Manager to develop events/incentives that will continue to grow customer base, with particular emphasis on building local market

Customer Service

• Ensure all associates provide the highest level of customer service to achieve World Class Service standards
• Ensure staff maintains constant client communication through referring to client books and client database
• Resolve all client problems and complaints quickly and effectively
• Assist sales associates with various customer service issues i.e. dissatisfied customers, returns, defective merchandise.
• Empower associates to make decisions in the customer's best interest that also support the Company's philosophy

Desired Qualifications

• Is dedicated to meeting the expectations and requirements of internal and external customers
• Gets first‑hand customer information and uses it for improvements in products and services
• Acts with customers in mind; establishes and maintains effective relationships with customers
• Be knowledgeable and enthusiastic about fashion
• Excellent communication skills
• Availability to work weekends and Holidays and report to work on a timely fashion
• Ability to support management with supervision of scheduled staff in the store
• Hold Store Key
• This commission eligible position will receive a generous employee discount at Robert Graham.

Salary

Salary Range: $17.00-$24.00

At Centric Brands, we believe our people are our greatest asset, and we seek to structure competitive compensation offers to ensure that we are able to attract and retain the best talent. Our job postings include a base hourly range at the time of employment. The stated base hourly range represents our good faith estimate as to what candidates are likely to expect, and we tailor our offers within the range based on several factors, including the selected candidate's educational and professional experience, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the selection process. Base salary is a part of a total compensation package, which, depending on the position, may also include commission earnings, bonus and other Centric Brands sponsored benefit programs.

Centric Brands is an Equal Opportunity Employer