Keyholder (FT - Broadway)

Hangers of Hope; Tyler (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Hangers of Hope in Tyler, TX seeks a Keyholder to lead the sales floor shift, assist with register transactions, and maintain a Christ-centered shopping environment. This role works under the Retail Management team to ensure smooth store operations, strong customer service, and accurate cash handling.

You will help build the team, greet customers, restock shelves, set up displays, and uphold store appearance on every shift.

Qualifications

• Excellent communication skills (oral and written) in English.
• Experience in retail operations preferred.
• Ability to operate a cash register and credit card machine.
• Ability to interpret written or oral instructions.
• Ability to maintain a pleasant shopping environment and customer service standards.

Responsibilities

• Assist Retail Management in building a team and leading on shift.
• Provide friendly greetings and maintain customer service throughout shopping experience.
• Handle cash and card transactions accurately and securely.
• Maintain store appearance, restocking, and safety of customers and employees.
• Set up or adjust store displays to create an inviting shopping environment.
• Communicate daily events and issues to the manager as they arise.
• Attend required trainings and store meetings.

Skills

Customer service

Cash handling

English communication

Retail operations

Cash register operation

Point of sale

Tools

Cash register

Credit card machine

Office machines

Job description

The Keyholder is a shift leader for the sales floor with duties including counting down the register and closing the store several times per week. Works under the direction of the Retail Management team in carrying out all retail operations in the store, including, but not limited to, creating a Christ-centered environment, register operations, customer service, store appearance and displays, and employee interactions.

ESSENTIAL FUNCTIONS OF THE JOB

• 1. Assist the Retail Management team in the building of the team, by being an example of "revealing Christ" to all staff, donors, and customers.
• 2. Provide a friendly and joyful welcoming to all customers when they enter the store and throughout their shopping experience.
• 3. Assist the Retail Management team in register transactions including handling of cash and credit card payments and any non-cash purchases, in order to ensure the accuracy and security of all transactions.
• 4. Work with the Retail Management team to establish and maintain customer service standards in order to ensure compliance with the company mission statement and to provide a pleasant shopping experience for each customer.
• 5. Work with store staff in maintaining the physical appearance of the store on every shift, including, but not limited to: communicating and restocking of janitorial and restroom supplies, removing safety hazards, picking up store merchandise and restoring to proper place, cleaning parking lot, sidewalks, windows and doors, store floors, break room(s), restrooms and other public areas, to ensure the safety and health of customers and employees.
• 6. Maintain and clean out fitting rooms on a regular basis.
• 7. Assist store staff, in stocking store shelves and clothing racks, in order to provide customers with maximum shopping opportunities.
• 8. Under the direction of the Retail Management team, assist store staff, as needed, to set up or change store displays in order to provide a pleasant shopping environment and to entice customers to shop new areas or items within the store.
• 9. Communicate, daily, all events related to customer service issues or problems, register mistakes, employee issues or accidents, and general store operations to the manager, in order to ensure all issues are handled properly and in accordance with company policies and procedures.
• 10. Attend as required, or requested, all training events provided by the company and all store meetings as scheduled by the manager in order to keep current on any policy changes, new procedures, and other information essential to performing the job.

SPIRITUAL GUIDELINES

• 1. Practicing believer in the Lord Jesus Christ.
• 2. Belief that the Bible is God's true Word.
• 3. Commitment to growth in relationship with the Lord Jesus Christ and in Christian maturity.

KNOWLEDGE, SKILLS AND ABILITIES

• 1. Must have a commitment to Bethesda's mission.
• 2. Must be a people person with a pleasant and willing attitude and have a servant's heart.
• 3. Experience in retail operations preferred.
• 4. Excellent communication skills (both oral and written) with an excellent command of the English language.
• 5. Excellent math and money handling skills.
• 6. Ability to interpret a variety of instructions furnished in written or oral form.
• 7. Ability to operate a cash register and credit card machine.
• 8. Ability to operate general office machines, copier, fax, printers, scanners.

PLANNING/ORGANIZING

• 1. Must be detail-oriented and have solid organizational skills.
• 2. Must be a problem solver and be able to work with a minimum of supervision and take initiative.
• 4. Must possess a demonstrable level of skill and proficiency in planning so to meet established goals.

EDUCATION AND EXPERIENCE

Two to three years' experience in retail or related experience preferred.

PHYSICAL/ENVIRONMENTAL DEMANDS

• Stand 100% of the time
• Walk 3/4 of the time
• Use hands to type - computer keyboard or register 3/4 of the time
• Use hands to handle documents and merchandise 3/4 of the time
• Talk or hear
• All Day Moderate physical activity on a daily basis, with occasional strenuous activity.
• Able to lift at least 50 pounds.
• Use hands to lift, sort, clean, organize throughout a standard workday.
• Store is a well-lit, heated and/or air-conditioned indoor retail and office setting with adequate ventilation.

VISION REQUIREMENTS

• 1. Close vision (clear vision at 20 inches or less)
• 2. Distance vision (clear vision at 20 feet or more)
• 3. Color Vision (ability to identify and distinguish colors).
• 4. Peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point).
• 5. Depth perception (three dimensional vision, ability to judge distances and spatial relationships).
• 6. Ability to adjust focus (adjust the eye to bring an object into sharp focus