Keyholder - Customer Service Associate II

Family Dollar Stores Of Tennessee LLC; Missouri; On-site; USD 18,000 - 23,000; Part time

Benefits offered by this job

Employee Assistance Program

Retirement plans

Educational Assistance

Job summary

Family Dollar Stores Of Tennessee LLC is seeking a Third Keyholder to provide exceptional customer service, assist with merchandise and sales, and support daily store operations. The role includes opening/closing duties when needed and maintaining inventory and store cleanliness.

Responsibilities include guiding staff, resolving customer inquiries, upselling promotions, handling funds, unloading deliveries, and supporting asset protection.

Qualifications

• Education: high school diploma or equivalent.
• Experience: prefer management experience in retail, grocery or drug store environments.
• Ability to read, interpret and explain operational directives.

Responsibilities

• Guide store team on operating practices and procedures.
• Greet and assist customers, resolve inquiries and concerns.
• Drive sales through suggestive selling and promotions.
• Maintain clean, well-stocked store and positive image.
• Accurately handle funds and process POS transactions.
• Assist in unloading deliveries and stocking shelves.
• Support asset protection efforts and store operations.
• Assist in opening/closing duties in manager's absence.
• Complete Position Based Training in a timely manner.

Skills

Customer service

Communication

Sales

Teamwork

Flexibility

Education

High school diploma

Tools

POS system

Job description

Third Keyholder Job Description

Your Role: Provides exceptional customer service by greeting customers, assisting with merchandise selection and location, and efficiently completing sales transactions. Performs additional responsibilities as needed to support store operations, including assisting the Store Manager with daily activities, maintaining accurate inventory levels, supporting deliveries and replenishment, and ensuring overall store cleanliness and appearance. In absence of Store Manager or Assistant Store Manager, responsible for opening or closing store, overseeing store conditions and providing operational assistance.

Principal Duties & Responsibilities:

1. At the direction of the Store Manager, provides guidance to store team members on Family Dollar operating practices and procedures. Must be able to effectively communicate and explain these (and other) standards/procedures to team members.
2. Greets, assists and thanks customers in a positive, approachable manner. Answers questions and resolves customer inquiries and concerns.
3. Handles situations with the best interest of both the customer and Company in mind.
4. Builds average basket transaction and store sales through suggestive selling, advising customers of promotional items and linking add-on items.
5. Maintains a clean, well-stocked store for customers.
6. Maintains a positive image towards internal customers, external customers and the community.
7. Accurately handles customer funds and processes transactions using the POS system.
8. Assists in unloading all merchandise from delivery truck, organizes merchandise, and transfers merchandise from stockroom to store. Stocks shelves and recovers merchandise in the store.
9. Assists the Store Manager in asset protection prevention by maintaining a presence in the store and providing excellent customer service.
10. Assumes certain responsibilities in absence of the Store Manager or Assistant Store Manager, including opening and closing duties, providing operational assistance to cashiers, maintaining record keeping and cash register deposits/receipts.
11. Completes all Position Based Training timely.
12. Follows all Company Policies and Procedures.
13. All other duties as assigned.

Position Requirements:

• Availability: Ability to work flexible, schedule to include days, evenings, weekends and holidays.
• May be required to regularly lift up to 40 lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height and adequate fitness level to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting, with or without reasonable accommodation.

Minimum Requirements:

• Education: Prefer completion of high school or equivalent. Ability to read, interpret and explain to others operational directives (e.g., merchandise schematics, etc).
• Experience: Prefer management experience in retail, grocery or drug store environments

Your Perks and Benefits:

• Employee Assistance Program
• Retirement plans
• Educational Assistance
• And much more!

We are an equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and makes all employment decisions without regard to any protected status.

In accordance with local laws in AZ, AR, CO, FL, GA, ID, IL, IA, KS, ME, MS, MO, MT, NE, NV, NH, NM, ND, OK, OR, SC, SD, TN, TX, UT, VT VA, WV, WI, and WY, minors are also eligible to be considered for employment in certain roles.

We are committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities.

This job specification should not be construed to imply that these requirements are the exclusive standards of the position. This is not to be considered a complete list of job duties, which appear in the job description for this position, and which may be amended from time to time at our discretion. Incumbents will follow any other instructions and perform any other related duties as may be required by their supervisor. Please note, this job description is not a contract of employment and may be modified to meet evolving business needs. Employment is at-will, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.

Part time 1000 Whitehall Street,Jackson,Tennessee 38301 29380 Family Dollar

Here, you’ll have the opportunity to connect with people every day — creating memorable experiences for our customers while also building a career that can take you anywhere. Join our team and see where your journey can take you. We're invested in your health and wellness. That’s why we invest in perks, programs, and resources that help you at every stage of your life and career.