Keyholder - Customer Service Associate II

Family Dollar Stores Of Kentucky LP; Lexington (VA); On-site; USD 18,000 - 24,000; Part time

Benefits offered by this job

Employee Assistance Program

Retirement plans

Educational Assistance

Job summary

Family Dollar Stores Of Kentucky LP in Lexington, Kentucky, is seeking a Third Keyholder to deliver friendly, efficient service, assist customers with merchandise selection, and complete sales transactions using the POS system.

In this part-time role, you will support the Store Manager with daily operations, open or close the store when needed, maintain inventory, stock shelves, and help with deliveries and replenishment.

Qualifications

• Education: Prefer completion of high school or equivalent.
• Ability to read, interpret and explain operational directives to others.
• Experience: Prefer management experience in retail, grocery or drug store environments.

Responsibilities

• Under Store Manager direction, guide team members on operating procedures and standards.
• Greet customers, assist with merchandise selection and locate items; process transactions accurately.
• Open/close duties in the manager’s absence; maintain store conditions, inventory, and cleanliness.
• Assist with unloading deliveries, stocking shelves, and replenishing merchandise.
• Protect assets and uphold company policies; support cash handling and deposits as needed.
• Complete all required training and duties as assigned by supervision.

Education

High School or equivalent

Job description

Third Keyholder Job Description

Your Role: Provides exceptional customer service by greeting customers, assisting with merchandise selection and location, and efficiently completing sales transactions. Performs additional responsibilities as needed to support store operations, including assisting the Store Manager with daily activities, maintaining accurate inventory levels, supporting deliveries and replenishment, and ensuring overall store cleanliness and appearance. In absence of Store Manager or Assistant Store Manager, responsible for opening or closing store, overseeing store conditions and providing operational assistance.

Principal Duties & Responsibilities:

• At the direction of the Store Manager, provides guidance to store team members on Family Dollar operating practices and procedures. Must be able to effectively communicate and explain these (and other) standards/procedures to team members.
• Greets, assists and thanks customers in a positive, approachable manner. Answers questions and resolves customer inquiries and concerns.
• Handles situations with the best interest of both the customer and Company in mind.
• Builds average basket transaction and store sales through suggestive selling, advising customers of promotional items and linking add-on items.
• Maintains a clean, well-stocked store for customers.
• Maintains a positive image towards internal customers, external customers and the community.
• Accurately handles customer funds and processes transactions using the POS system.
• Assists in unloading all merchandise from delivery truck, organizes merchandise, and transfers merchandise from stockroom to store. Stocks shelves and recovers merchandise in the store.
• Assists the Store Manager in asset protection prevention by maintaining a presence in the store and providing excellent customer service.
• Assumes certain responsibilities in absence of the Store Manager or Assistant Store Manager, including opening and closing duties, providing operational assistance to cashiers, maintaining record keeping and cash register deposits/receipts.
• Completes all Position Based Training timely.
• Follows all Company Policies and Procedures.
• All other duties as assigned.

Position Requirements:

• Availability: Ability to work flexible, schedule to include days, evenings, weekends and holidays.
• May be required to regularly lift up to 40 lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height and adequate fitness level to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting, with or without reasonable accommodation.

Minimum Requirements:

• Education: Prefer completion of high school or equivalent. Ability to read, interpret and explain to others operational directives (e.g., merchandise schematics, etc).
• Experience: Prefer management experience in retail, grocery or drug store environments.

Your Perks and Benefits:

• In addition to medical, pharmacy, dental, and vision insurance, we offer: Employee Assistance Program
• Retirement plans
• Educational Assistance
• And much more!

We are an equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and makes all employment decisions without regard to any protected status.

In accordance with local laws in AZ, AR, CO, FL, GA, ID, IL, IA, KS, ME, MS, MO, MT, NE, NV, NH, NM, ND, OK, OR, SC, SD, TN, TX, UT, VT VA, WV, WI, and WY, minors are also eligible to be considered for employment in certain roles.

We are committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities.

This job specification should not be construed to imply that these requirements are the exclusive standards of the position. This is not to be considered a complete list of job duties, which appear in the job description for this position, and which may be amended from time to time at our discretion. Incumbents will follow any other instructions and perform any other related duties as may be required by their supervisor.

Part time 188 E New Circle Rd,Lexington,Kentucky 40505-2115 23739 Family Dollar

Here, you'll have the opportunity to connect with people every day - creating memorable experiences for our customers while also building a career that can take you anywhere. Join our team and see where your journey can take you. We're invested in your health and wellness. That's why we invest in perks, programs, and resources that help you at every stage of your life and career.