Keyholder - Brentwood

Cozy Earth; Santa Monica (CA); On-site; USD 100,000 - 125,000; Full time

Job summary

Cozy Earth is seeking a dependable Keyholder for their new store in Santa Monica. This role focuses on managing daily operations, providing exceptional customer service, and leading a team to create a welcoming shopping environment. The ideal candidate should possess a passion for luxury home products and strong leadership skills, with a flexible schedule to meet store needs.

Qualifications

• Previous retail or customer service experience preferred; supervisory experience is a plus.
• Strong leadership and commitment to customer service.
• Ability to work collaboratively and independently.

Responsibilities

• Open and close the store, ensuring operational protocols are followed.
• Greet customers and assist them with inquiries and product selections.
• Assist with inventory tasks and maintain a visually appealing store.

Skills

Leadership

Communication

Interpersonal skills

Customer service

Sales techniques

Flexibility

Team collaboration

Basic math skills

Job description

Cozy Earth, recognized as the #299 fastest-growing company on the Inc. 5000 list, is at the forefront of home luxury and apparel. Our mission is to transform everyday comfort with our incredibly soft, temperature-regulating bedding, sleepwear, loungewear, and bath products. As the only brand to earn a spot on "Oprah's Favorite Things" for five years in a row across five different categories, we pride ourselves on exceptional quality and innovation.

We're excited to expand our team and are searching for a dependable and motivated Keyholder to join Cozy Earth's first brick-and-mortar storefront in California. As a Keyholder, you will play a critical role in ensuring smooth daily operations while providing a warm and welcoming experience for every customer. You will be a brand ambassador who is passionate about our products and dedicated to delivering exceptional customer service.

Key Responsibilities:

Leadership & Store Operations:

• Open and close the store, ensuring all operational and security protocols are followed.
• Serve as the manager on duty in the absence of the Store Manager or Assistant Manager.
• Enforce store policies and maintain a safe, clean, and organized shopping environment.

Customer Engagement:

• Greet customers with a friendly and inviting demeanor, assist them with product inquiries, and provide personalized recommendations based on their needs.
• Lead by example in delivering outstanding customer service and creating a positive shopping experience.

Sales Support:

• Assist customers throughout their shopping journey, from product selection to checkout.
• Utilize sales techniques to promote our luxury bedding, sleepwear, loungewear, and bath products.
• Assist store management and retail team in meeting and exceeding sales goals.

Product Knowledge:

• Maintain a deep understanding of Cozy Earth's product offerings, including key features, benefits, and care instructions.
• Train and guide team members to confidently share product knowledge with customers.

Inventory Management & Visual Merchandising:

• Assist with inventory tasks such as restocking shelves, tagging merchandise, and conducting inventory counts.
• Ensure an organized and visually appealing store environment by following merchandising guidelines.

Team Collaboration:

• Partner with the Store Manager and Assistant Manager to provide coaching and feedback to team members.
• Foster a collaborative and positive work environment.

Skills and Qualifications:

• Previous experience in a retail or customer service role is preferred; supervisory experience is a plus.
• A passion for home luxury products and a commitment to delivering exceptional customer service.
• Strong leadership, communication, and interpersonal skills.
• Ability to work collaboratively as part of a team and independently when required.
• Flexibility to work varied hours, including evenings, weekends, and holidays as needed.
• Basic math skills and familiarity with point-of-sale systems.
• Ability to stand for extended periods and perform physical tasks such as lifting and stocking.

This role offers a base pay range of $22-25 per hour. Actual base pay offered may vary based on location, skills, experience, and qualifications.

Cozy Earth is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.