Keyholder

The Paper Store; Wheeling Township (IL); On-site; USD 21,000 - 28,000; Full time

Job summary

The Paper Store is hiring for a Key Holder to lead the team in delivering exceptional guest experiences and maintaining store standards. You will drive sales, coach staff, and operate the floor with a strong focus on customer care and product knowledge.

As a Key Holder, you will participate in opening/closing duties, supervise sales staff, and ensure POS and inventory accuracy. A flexible schedule including evenings, weekends, and holidays is required to succeed in this fast-paced environment.

Qualifications

• Prior leadership or supervisory experience in specialty retail.
• Ability to multi-task and provide high-level customer service.
• Proficient with POS systems and basic Microsoft Office.
• Flexible schedule including nights, weekends, and holidays.

Responsibilities

• Model the GUEST service approach and deliver world-class service.
• Greet customers warmly and understand their needs.
• Explain product features and build add-on sales.
• Supervise sales floor and assist with opening/closing procedures.
• Coach and train team to improve sales and service.
• Process returns and exchanges and maintain store standards.

Skills

Leadership

Customer service

Communication

Multi-tasking

Tools

POS Systems

Microsoft Office

Job description

The Paper Store is committed to being the premiere destination for all of our customer’s gift-giving needs. Our mission is to share our passion for The Paper Store with each customer, during each visit, by going above and beyond their expectations for both selection and service. Key Holders are responsible for delivering world class service, achieving sales goals and maintaining merchandising standards in a fun and fast paced retail environment. Key Holders report directly to the Store Team Leader and other members of management.Key Holders are responsible for providing customers with a unique shopping experience by utilizing the G.U.E.S.T. service approach. Key Holders are responsible for all Sales Associate responsibilities. Responsibilities also include providing the team with continuous coaching to improve sales and service, processing customer returns and exchanges, supervising the sales floor, and performing store opening/closing procedures.KEY RESPONSIBILITIES:Act as a TPS Champion by modeling the G.U.E.S.T. service approach, and consistently delivering World Class ServiceGreet and welcome every customer warmly and with enthusiasmUnderstand customer needs by asking open-ended questionsExplain product features and benefits in relation to the customers’ needs by providing in-depth product knowledgeSuggest additional items to build onto sales by utilizing effective selling techniquesThank the customer sincerely and invite them to return and shop with us againBe a TPS Brand AmbassadorBuild customer loyalty by being friendly, attentive and respectful of customersInspire and motivate the team daily by delivering positive feedback and utilizing TPS recognition programsContribute to a positive work environment by modeling ethical behavior, fostering open communication, and maintaining confidential information as requiredProfessional presentation in attire, demeanor, appearance and compliance to company dress codeSupport all sales efforts and initiatives across all business channels in an effort to maximize company salesConsistently capture accurate and valid customer information at the POSMaintain awareness of all current promotions and process them correctly at the Point of SaleDemonstrate the ability to make decisions with sound judgement, and in the best interest of the TPS customer, store team, and businessContinually train and coach associates on GUEST service behaviors and assigned tasksDemonstrate desire to participate in training and development utilizing all training resources availablePrepare incoming product for the sales floor by following instruction and guidance from supervisorsMerchandise product following company visual guidelines and visual standardsDemonstrate a fundamental knowledge of computers, systems and programs relevant to the positionUphold store maintenance and cleanliness standardsAfter comprehensive training, performing ear piercings and providing a safe, sanitary experience in accordance with state, federal and CDC guidelines. (select locations)Perform management functions as expected. This includes, but is not limited to: opening and closing of the store, management functions on point of sale, supervising the sales floor, coordinating breaks etc.Assist with all other related tasks as directed within assigned time frameComply with all company policies and proceduresJOB REQUIREMENTS:Previous experience and leadership work in specialty retail is preferredAbility to work a flexible schedule to include nights, weekends, and holidaysDemonstrate an ability to multi task while being attentive to customersProficient in using Microsoft Office and POS SystemsAbility to work well and be a leader in a team environmentAbility to be mobile on a sales floor for extended periods of timeAbility to lift and mobilize medium to large items up to 50 lbs., while utilizing appropriate safety techniquesThe Paper Store is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local or federal law.Please be aware that any pay ranges displayed on The Paper Store's job postings are to accommodate the wide range of candidate experience, store sales volume and geography.