Keyholder

Torrid; South Portland (ME); On-site; USD 22,179 - 26,932; Full time

Benefits offered by this job

Associate discount 50%

401(k) with company match

Employee Stock Purchase Program (ESPP)

Tuition reimbursement

Job summary

Torrid is seeking a Store Leader in South Portland, ME to drive sales and deliver a top-tier customer experience. You will partner with management to meet KPI goals, demonstrate Torrid Connection selling skills, and uphold a stylish, welcoming store environment.

You will manage registers, support merchandise strategies, and stand in for Store Management when needed. Experience in fashion retail and a flexible schedule are required.

Qualifications

• Previous specialty apparel retail management experience
• Ability to multitask in a fast-paced environment
• Commitment to creating an amazing customer experience
• Be fashion focused and stay on top of trends

Responsibilities

• In partnership with management, ensure store achieves company objectives and KPI goals
• Set the example for Torrid Connection through selling skills and customer service
• Support management in implementing merchandise strategies and maintaining a clean, inviting store
• Perform register functions using sales and product knowledge to drive add-on sales
• Take responsibility of store operations when Store Management is out as acting Manager on Duty
• Maintain a flexible schedule including holidays, nights, and weekends

Skills

Retail management

Customer service

Salesmanship

Flexibility

Job description

Overview

At Torrid, we celebrate every shape, every size, and every curve of our customer. Our Torrid stores offer an exciting, one‑of‑a‑kind, amazing experience for not just our customers, but our employees. We're committed to cultivating a welcoming, inclusive and diverse culture driven by a focus on open dialogue, empowerment, recruiting, training and development and retention. We believe inclusion of diverse backgrounds and perspectives is fundamental to our success.

Key Responsibilities

• In partnership with management team, ensure store is achieving company objectives and KPI goals
• Set the example for the Torrid Connection through selling skills and customer service, ensuring the team is providing a shopping experience that will encourage positive customer connections and loyalty
• Support management team in implementing merchandise strategies while also providing a clean, consistent, and inviting store environment that inspires customers to shop
• Perform register functions while using your sales, promotion and product knowledge to drive add‑on sales
• Assume responsibility of all store operations when Store Management is out of the store as acting Manager on Duty
• Ability to work a flexible schedule inclusive of holidays, nights and weekends

Qualifications

• Previous specialty/apparel retail management experience preferably in a similar role with proven ability to lead teams to success and proven sales performance
• Ability to multitask in a fast paced environment while also being committed to creating an amazing customer experience
• Retail and fashion are always changing, so flexibility and ability to adapt to any situation, the environment, challenges, job duties, and work schedules are pillars to your success
• Be fashion focused and stay on top of current trends

Physical Requirements

• Able to stand and walk around during scheduled shifts
• Able to pack and unpack shipments, arrange and move store fixtures and move packages weighing up to 50 lbs
• Able to reach for merchandise using the ladders, step stool, merchandise retrieving pole, shoe pole, etc.

Benefits

• Associate discount 50%, additional monthly discount coupon, mental health resources, sick time*
• 401(k) with Company match, Employee Stock Purchase Program (ESPP), Tuition reimbursement
• Sick time benefit available where legally required

Pay range: $16.10 - $19.55 per hour

The job posting is intended to describe the general nature of work being performed by associates assigned to this job. It is not intended to be inclusive of all duties and responsibilities and is subject to change.

We are a proud Equal Opportunity Employer and will not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected status. If you are unable or limited in your ability to use or access www.torridcareers.com you can request reasonable accommodations by sending an email to [e-mail]. Only messages left for this purpose will be returned. Our company participates in E‑Verify. If the links below do not work, please copy and paste the following URLs in a new browser window: E‑Verify Poster: https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf Eligibility to Work Poster (English): https://www.e-verify.gov/sites/default/files/IER_RightToWorkPoster.pdf Eligibility to Work Poster (Spanish): https://www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPosterES.pdf California Privacy Rights Act (CPRA): https://careers.jobvite.com/torrid/2023-CPRA-Applicant-Notice.pdf EEO Poster: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf