Keyholder

The Paper Store; Paramus (NJ); On-site; USD 23,419 - 26,174; Part time

Job summary

The Paper Store in Paramus, NJ is hiring a Part Time Key Holder who delivers world‑class service by following the G.U.E.S.T. approach. You will greet customers, understand their needs, and guide product selections to meet shopping goals.

The role reports to the Store Team Leader and involves coaching the sales floor, processing returns, opening and closing the store, and upholding merchandising standards. Flexibility to work nights, weekends, and holidays is required.

Qualifications

• Experience in specialty retail leadership.
• Ability to work a flexible schedule to include nights, weekends, and holidays.
• Proficient in using Microsoft Office and POS systems.
• Ability to work well and be a leader in a team environment.

Responsibilities

• Greet and assist customers warmly and with enthusiasm.
• Coach team and recognize staff using TPS programs.
• Handle returns and exchanges and maintain merchandising standards.
• Open and close the store and manage POS operations.
• Uphold store policies and provide a positive shopping experience.

Skills

Customer service

Leadership

Teamwork

Sales

Tools

POS systems

Microsoft Office

Job description

Job Details

Job Location: 0081 - Paramus, NJ - PARAMUS, NJ 07652
Position Type: Part Time
Salary Range: $17.00 - $19.00 Hourly

The Paper Store is committed to being the premiere destination for all of our customer’s gift‑giving needs. Our mission is to share our passion for The Paper Store with each customer, during each visit, by going above and beyond their expectations for both selection and service. Key Holders are responsible for delivering world‑class service, achieving sales goals and maintaining merchandising standards in a fun and fast‑paced retail environment. They report directly to the Store Team Leader and other members of management.

Key Holders provide customers with a unique shopping experience by utilizing the G.U.E.S.T. service approach and perform all Sales Associate responsibilities, including coaching the team, processing returns and exchanges, supervising the sales floor, and performing store opening/closing procedures.

Key Responsibilities

• Act as a TPS Champion by modeling the G.U.E.S.T. service approach and consistently delivering world‑class service:
  • Greet and welcome every customer warmly and with enthusiasm
  • Understand customer needs by asking open‑ended questions
  • Explain product features and benefits in relation to the customers’ needs, providing in‑depth product knowledge
  • Suggest additional items to build onto sales using effective selling techniques
  • Thank the customer sincerely and invite them to return and shop with us again
• Be a TPS Brand Ambassador:
  • Build customer loyalty by being friendly, attentive and respectful of customers
  • Inspire and motivate the team daily by delivering positive feedback and utilizing TPS recognition programs
  • Contribute to a positive work environment by modeling ethical behavior, fostering open communication, and maintaining confidential information as required
  • Maintain professional presentation in attire, demeanor, appearance and comply with company dress code
• Support all sales efforts and initiatives across all business channels to maximize company sales.
• Consistently capture accurate and valid customer information at the POS.
• Maintain awareness of all current promotions and process them correctly at the Point of Sale.
• Demonstrate the ability to make decisions with sound judgment, in the best interest of the TPS customer, store team, and business.
• Continually train and coach associates on GUEST service behaviors and assigned tasks.
• Demonstrate a desire to participate in training and development utilizing all training resources available.
• Prepare incoming product for the sales floor by following instructions and guidance from supervisors.
• Merchandise product following company visual guidelines and visual standards.
• Demonstrate a fundamental knowledge of computers, systems, and programs relevant to the position.
• Uphold store maintenance and cleanliness standards.
• After comprehensive training, perform ear piercings and provide a safe, sanitary experience in accordance with state, federal, and CDC guidelines (select locations).
• Perform management functions as expected, including opening and closing of the store, management functions on the point of sale, supervising the sales floor, coordinating breaks, etc.
• Assist with all other related tasks as directed within the assigned time frame.
• Comply with all company policies and procedures.

Job Requirements

• Previous experience and leadership work in specialty retail is preferred.
• Ability to work a flexible schedule to include nights, weekends, and holidays.
• Demonstrate an ability to multi‑task while being attentive to customers.
• Proficient in using Microsoft Office and POS systems.
• Ability to work well and be a leader in a team environment.
• Mobility on a sales floor for extended periods of time.
• Ability to lift and mobilize medium to large items up to 50 lbs., while utilizing appropriate safety techniques.

The Paper Store is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local or federal law.

Please be aware that any pay ranges displayed on The Paper Store's job postings are to accommodate the wide range of candidate experience, store sales volume and geography.