Keyholder - Uncharted New Store

The Paper Store, Inc.; Jenkintown (PA); Presencial; USD 17.000 - 25.000; Jornada completa

Descripción de la vacante

The Paper Store, Inc. is seeking a Key Holder in Jenkintown, PA to drive World Class Service and lead by example on the sales floor. You’ll coach the team, uphold merchandising standards, and support store leadership while engaging customers with enthusiasm.

Responsibilities include opening/closing the store, supervising the sales floor, processing returns, and ensuring accurate POS operations to boost sales and TPS customer loyalty.

Formación

• Previous leadership experience in specialty retail.
• Ability to work a flexible schedule including nights and weekends.
• Proficient with POS systems and basic computer tasks.

Responsabilidades

• Greet customers and deliver world-class service using TPS methods.
• Coach and supervise team to achieve sales goals and merchandising standards.
• Open and close the store, manage POS operations, and supervise staff.
• Process returns and exchanges while maintaining customer satisfaction.
• Assist with store projects and ensure a clean, organized sales floor.

Conocimientos

Leadership experience

Customer service

Sales coaching

POS systems

Herramientas

POS systems

Microsoft Office

Descripción del empleo

TPS Group Holdings, a family of brands including The Paper Store, Uncharted and Gifts & More, is all about transforming daily routines into joyful escapes that inspire and surprise. Our mission is to connect with every customer through carefully chosen products, immersive shopping experiences, and service that goes the extra mile—creating a space that sparks joy with every visit.Key Holders are responsible for delivering world-class service, achieving sales goals, and maintaining merchandising standards in a fun and fast-paced retail environment. Key Holders report directly to the Store Team Leader and other members of management.Key Holders are responsible for providing customers with unique shopping experience by utilizing the G.U.E.S.T. service approach. Key Holders are responsible for all Sales Associate responsibilities. Responsibilities also include providing the team with continuous coaching to improve sales and service, processing customer returns, and exchanges, supervising the sales floor, and performing store opening/closing procedures.KEY RESPONSIBILITIES:Act as a TPS Champion by modeling the G.U.E.S.T. service approach, and consistently delivering World Class ServiceGreet and welcome every customer warmly and with enthusiasmUnderstand customer needs by asking open-ended questionsExplain product features and benefits in relation to the customers’ needs by providing in-depth product knowledgeSuggest additional items to build onto sales by utilizing effective selling techniquesThank the customer sincerely and invite them to return and shop with us againBe a TPS Brand AmbassadorBuild customer loyalty by being friendly, attentive, and respectful of customersInspire and motivate the team daily by delivering positive feedback and utilizing TPS recognition programsContribute to a positive work environment by modeling ethical behavior, fostering open communication, and maintaining confidential information as requiredProfessional presentation in attire, demeanor, appearance, and compliance to company dress codeSupport all sales efforts and initiatives across all business channels in an effort to maximize company salesConsistently capture accurate and valid customer information at the POSMaintain awareness of all current promotions and process them correctly at the Point of SaleDemonstrate the ability to make decisions with sound judgement, and in the best interest of the TPS customer, store team, and businessContinually train and coach associates on GUEST service behaviors and assigned tasksDemonstrate desire to participate in training and development utilizing all training resources availablePrepare incoming product for the sales floor by following instruction and guidance from supervisorsMerchandise product following company visual guidelines and visual standardsDemonstrate a fundamental knowledge of computers, systems, and programs relevant to the positionUphold store maintenance and cleanliness standardsAfter comprehensive training, performing ear piercings and providing a safe, sanitary experience in accordance with state, federal and CDC guidelines. (select locations)Perform management functions as expected. This includes, but is not limited to: opening and closing of the store, management functions on point of sale, supervising the sales floor, coordinating breaks etc.Assist with all other related tasks as directed within assigned time frameComply with all company policies and proceduresJOB REQUIREMENTS:Previous experience and leadership work in specialty retail is preferredAbility to work a flexible schedule to include nights, weekends, and holidaysDemonstrate an ability to multitask while being attentive to customersProficient in using Microsoft Office and POS SystemsAbility to work well and be a leader in a team environmentAbility to be mobile on a sales floor for extended periods of timeAbility to lift and mobilize medium to large items up to 50 lbs., while utilizing appropriate safety techniquesMust have flexible availability and be able to work a variety of shifts, including days, evenings, weekends, and holidays, based on the needs of the business.The Paper Store is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local, or federal law.Please be aware that any pay ranges displayed on The Paper Store's job postings are to accommodate the wide range of candidate experience, store sales volume and geography.