Keyholder

Torrid; Newport News (VA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

50% associate discount

401K with company match

Tuition reimbursement

Mental health resources

Job summary

Torrid is seeking a Keyholder in Newport News, Virginia, to support store management through daily operations and provide an exceptional shopping experience. The role requires retail management experience, customer service skills, and adaptability in a fast-paced environment.

Key responsibilities include driving sales, implementing merchandise strategies, and ensuring that the store meets company objectives. Competitive benefits include a 50% employee discount, 401K with company match, and tuition reimbursement.

Qualifications

• Previous specialty/apparel retail management experience with proven ability to lead teams.
• Ability to adapt in a fast-paced environment while creating an amazing customer experience.
• Fashion-focused and knowledgeable about current trends.

Responsibilities

• Ensure store achieves company objectives and KPI goals.
• Provide excellent customer service during sales.
• Support management in implementing merchandise strategies.
• Perform register functions and drive add-on sales.
• Act as Manager on Duty when Store Management is absent.

Skills

Retail management

Customer service

Sales performance

Multitasking

Adaptability

Job description

Role Overview

At Torrid, we celebrate every shape, every size, and every curve of our customer. Our Torrid stores offer an exciting, one‑of‑a‑kind, amazing experience for not just our customers, but our employees. We’re committed to cultivating a welcoming, inclusive and diverse culture driven by a focus on open dialogue, empowerment, recruiting, training & development and retention. We believe inclusion of diverse backgrounds and perspectives is fundamental to our success.

As a Keyholder, you’ll be responsible for providing support and assistance to the store management team through performing daily store opening and closing operations while providing an amazing shopping experience for our customers.

Responsibilities

• In partnership with management team, ensure store is achieving company objectives and KPI goals
• Set the example for The Torrid Connection through selling skills and customer service, ensuring the team is providing a shopping experience that will encourage positive customer connections and loyalty
• Support management team in implementing merchandise strategies while also providing a clean, consistent, and inviting store environment that inspires customers to shop
• Perform register functions while using your sales, promotion and product knowledge to drive add‑on sales
• Assume responsibility of all store operations when Store Management is out of the store as acting Manager on Duty
• Ability to work a flexible schedule inclusive of holidays, nights and weekends

Qualifications

• Previous specialty/apparel retail management experience preferably in a similar role with proven ability to lead teams to success and proven sales performance
• Ability to multitask in a fast paced environment while also being committed to creating an amazing customer experience
• Retail and fashion are always changing, so flexibility and ability to adapt to any situation, the environment, challenges, job duties, and work schedules are pillars to your success
• Be fashioned focused and stay on top of current trends

Physical Requirements

• Able to stand and walk around during scheduled
• Able to pack and unpack shipments, arrange and move store fixtures and move packages weighing up to 50
• Able to reach for merchandise using the ladders, step stool, merchandise retrieving pole, shoe pole, etc.

Benefits

• Associate discount 50%, additional monthly discount coupon, mental health resources, sick time*
• 401K with Company match, Employee Stock Purchase Program (ESPP), Tuition reimbursement
• Sick time benefit available where legally required

We are a proud Equal Opportunity Employer and will not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected status.