Key Lead - Otay Ranch Town Cente, Hollister

Dormont Manufacturing Co; Chula Vista (CA); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Quarterly Sales Incentive Bonus

Merchandise Discount

Opportunities for Career Advancement

Brand Affiliate opportunity

Training and Development

Global team culture

Job summary

Abercrombie & Fitch Co. in the United States seeks a Key Lead to serve as Floor Supervisor, guiding Brand Reps and Stock Associates to ensure top-tier customer experiences and strong store performance. You will act as part of the store leadership team, driving sales and daily operations on the floor.

The role emphasizes coaching, visual merchandising, and asset protection while delivering on brand values and customer focus. Availability on weekends and peak times is expected.

Qualifications

• High School Diploma or G.E.D. preferred, or equivalent
• 1 year of retail experience preferred
• Retail supervisory/management experience not required but leading groups preferred
• Maintain a strong customer focus
• Demonstrate exceptional interpersonal skills
• Possess strong communication skills
• Show knowledge of current fashion trends
• Be energetic, outgoing, and assertive
• Take initiative and show confidence
• Master adaptability and flexibility
• Balance multiple tasks while being detail-oriented
• Engage in applied learning and proactive thinking
• Exhibit a strong work ethic

Responsibilities

• Perform Opening and Closing Routines
• Operate Register/Point of Sale systems
• Fulfill OMNI Channel Orders
• Demonstrate Product Knowledge and Brand Awareness while driving sales
• Build and maintain Visual Displays
• Analyze reporting to inform decision making
• Protect Store Assets and perform Inventory Control
• Represent the Brand and exemplify Company Culture and Values

Skills

Customer focus

Interpersonal skills

Communication skills

Fashion knowledge

Energetic and assertive

Initiative & confidence

Adaptability & flexibility

Task management

Attention to detail

Proactive learning

Strong work ethic

Education

High School Diploma/G.E.D. preferred

Job description

Job Description:

The Key Leadis responsible forensuring all customers receive quality in-store experience. They do this by acting as the Floor Supervisor, providingguidanceand coaching to Brand Reps and StockAssociates ensuring store operations are running effectively. The Key Lead is part of the store leadership team, responsible for driving store performance on the floor through customer experience and team achievement of daily sales.

What You’ll Do

• Perform Opening and Closing Routines.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Demonstrate Product Knowledge, Brand Awareness, while driving sales.
• Build and maintain Visual Displays.
• Analyze reporting to inform decision making.
• Protect Store Assets & perform Inventory Control.
• Represent the Brand and Exemplify Company Culture and Values.

Work Schedule Requirements

• Schedule will vary weekly,but youshould expect to work at least 12-16 hours per week.
• Required availability on Saturdays and Sundays as well as certain holidays.
• In addition, during peaktimeframes, hours will increase to support the needs of the business.

What it Takes

• High School Diploma/ G.E.D. preferred, or equivalent
• 1 year of retail experience is preferred.
• Retail supervisory / management experience is notrequired. Experience in leading groups or teams is preferred.
• Maintain a strong customer focus.
• Demonstrate exceptional interpersonal skills.
• Possess strong communication skills.
• Show knowledge of current fashion trends.
• Be energetic, outgoing, and assertive.
• Take initiative and show confidence.
• Master adaptability and flexibility.
• Balance multiple tasks while being detail-oriented.
• Engage in applied learning and proactive thinking.
• Exhibit a strong work ethic.

What You’ll Get

As an Abercrombie & Fitch Co. (A&F Co.) associate,you’llbe eligible toparticipatein a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:

• Quarterly Sales Incentive Bonus
• Merchandise Discount
• Opportunities for Career Advancement
• Opportunity to Become a Brand Affiliate
• Training and Development
• A Global Team of People Who’ll Celebrate you for Being YOU

Any job offers for this role could be subject to and conditional upon the applicant carrying out applicable work visa formalities. You could be contacted by the company to find out which documents you will need to provide.

Company Description

Abercrombie & Fitch Co. (A&F Co.) is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.

The company operates a family of brands, including Abercrombie brands and Hollister brands, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com and hollisterco.com.

Learn more about A&F Co. by visiting our corporate website here.

See what its like to #WorkAtANF - Follow us on Instagram @LifeAtANF

The starting rate for this position is $19.70 per hour. (i.e., the recruiting pay range for this position is $19.70-$19.70 per hour). The starting rate and range may be modified in the future.

ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER.