Key Lead - Clinton Premium Outlets, Abercrombie & Fitch

Abercrombie & Fitch Co.; Clinton (CT); On-site; USD 40,000 - 60,000; Full time

Job summary

Abercrombie & Fitch Co. is seeking a Key Lead in Clinton, Connecticut, responsible for enhancing the in-store customer experience. This role involves acting as the Floor Supervisor, coaching Brand Representatives and Stock Associates, and driving store performance through customer interactions and sales goals. Key duties include operational routines, inventory control, and maintaining company culture. If you are passionate about customer service and team leadership, we invite you to apply.

Responsibilities

• Ensure all customers receive a quality in-store experience.
• Act as the Floor Supervisor, providing guidance and coaching to staff.
• Drive store performance through customer experience and daily sales achievement.

Job description

The Key Lead is responsible for ensuring all customers receive quality in-store experience. They do this by acting as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates ensuring store operations are running effectively. The Key Lead is part of the store leadership team, responsible for driving store performance on the floor through customer experience and team achievement of daily sales.

What You’ll Do

• Perform Opening and Closing Routines.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Demonstrate Product Knowledge, Brand Awareness, while driving sales.
• Build and maintain Visual Displays.
• Analyze reporting to inform decision making.
• Protect Store Assets & perform Inventory Control.
• Represent the Brand and Exemplify Company Culture and Values.