Key Lead - Altamonte Mall, Hollister

Hollister Co; Florida; On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Sales incentive bonus

Merchandise discount

Career advancement opportunities

Training and development program

Job summary

Abercrombie & Fitch Co. (Hollister brand) is seeking a Key Lead to act as Floor Supervisor, guiding Brand Reps and Stock Associates to ensure smooth store operations and a superior customer experience. You will drive sales through knowledge, visuals, and proactive leadership.

The role emphasizes teamwork, brand representation, and adherence to company values. Flexible hours include weekend availability, with peak periods requiring increased hours.

Qualifications

• High school diploma or GED preferred or equivalent.
• 1 year retail experience preferred.
• Retail supervisory/management experience not required, leadership of groups/teams preferred.
• Maintain strong customer focus with excellent interpersonal and communication skills.

Responsibilities

• Open and close routines.
• Operate register/POS systems.
• Fulfill OMNI Channel orders.
• Demonstrate product knowledge and brand awareness while driving sales.
• Build and maintain visual displays.
• Analyze reports to inform decisions.
• Protect store assets & perform inventory control.
• Represent the brand and uphold company culture and values.

Skills

Retail experience

Leadership/Team leading

Interpersonal skills

Communication skills

Customer focus

Education

High School Diploma/G.E.D.

Tools

POS systems

Job description

Job Description:The Key Lead is responsible for ensuring all customers receive quality in-store experience. They do this by acting as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates ensuring store operations are running effectively. The Key Lead is part of the store leadership team, responsible for driving store performance on the floor through customer experience and team achievement of daily sales.What You’ll DoPerform Opening and Closing Routines.Operate Register/Point of Sale systems.Fulfill OMNI Channel Orders.Demonstrate Product Knowledge, Brand Awareness, while driving sales.Build and maintain Visual Displays.Analyze reporting to inform decision making.Protect Store Assets & perform Inventory Control.Represent the Brand and Exemplify Company Culture and Values.Work Schedule RequirementsSchedule will vary weekly, but you should expect to work at least 12-16 hours per week.Required availability on Saturdays and Sundays as well as certain holidays.In addition, during peak timeframes, hours will increase to support the needs of the business.What it TakesHigh School Diploma/ G.E.D. preferred, or equivalent1 year of retail experience is preferred.Retail supervisory / management experience is not required. Experience in leading groups or teams is preferred.Maintain a strong customer focus.Demonstrate exceptional interpersonal skills.Possess strong communication skills.Show knowledge of current fashion trends.Be energetic, outgoing, and assertive.Take initiative and show confidence.Master adaptability and flexibility.Balance multiple tasks while being detail-oriented.Engage in applied learning and proactive thinking.Exhibit a strong work ethic.What You’ll GetAs an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:Quarterly Sales Incentive BonusMerchandise DiscountOpportunities for Career AdvancementOpportunity to Become a Brand AffiliateTraining and DevelopmentA Global Team of People Who'll Celebrate you for Being YOUCompany DescriptionAbercrombie & Fitch Co. (A&F Co.) is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.The company operates a family of brands, including Abercrombie brands and Hollister brands, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com and hollisterco.com.Learn more about A&F Co. by visiting our corporate website here.See what its like to #WorkAtANF - Follow us on Instagram @LifeAtANFABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER.