Key Holder, South Beach

Equinox; Miami Beach (FL); Vor Ort; USD 17.000 - 25.000; Teilzeit

Zusammenfassung

SoulCycle is seeking part-time front desk/guest services team members in the Miami Beach area. The role emphasizes hospitality, client check-in support, and assisting instructors to ensure a smooth class experience while upholding the SoulCycle aesthetics and culture.

The position requires at least 3 days of availability each week (totaling 20 hours) with one weekend day, plus availability for peak holiday shifts. Strong communication and teamwork are essential.

Qualifikationen

• Must have customer service experience.
• Ability to prioritize and multi-task in a fast-paced environment.
• Willingness to take initiative and work without direction.
• Excellent communication with diverse personalities.
• Strong problem solving and a positive attitude.
• Professional phone and email etiquette; highly organized.
• Availability >= 3 days/week totaling 20 hours, one weekend day.

Aufgaben

• Provide high level customer service and hospitality to clients.
• Assist studio management with daily tasks and projects.
• Maintain a positive attitude and take initiative.
• Support SoulCycle instructors to ensure class check-in success.
• Work as a cohesive team with staff to ensure efficiency and camaraderie.
• Assist training and coaching of new front desk hires.
• Maintain studio retail operations knowledge and SoulCycle aesthetics.
• Clean and prep studio areas including bikes, floors and mirrors.
• Manage common areas, front desk, lockers, retail shelves and offices.
• Maintain bathroom and changing room cleanliness.

Kenntnisse

Customer service

Multitasking

Communication skills

Team collaboration

Jobbeschreibung

We’re purpose-driven. With every ride, we aim to redefine health and happiness. It’s all about being more than a workout: SoulCycle is a mind-body-soul experience, built on community, love, respect, acceptance, and a lot of fun. It comes to life through the ride, the relationships, and the unparalleled hospitality. And all of that comes from our people. Join us—we’d love to have you

Our Mission

To foster an open, diverse, & inclusive community—while embracing each unique individual exactly as they are. We empower each other by listening with an open mind, finding ways to learn and grow together, and always nurturing a sanctuary of trust. To make a real, lasting impact, we’ll work nonstop to embrace and create change. Because nobody is equal until everyone is equal.

Job Description

Part-time employees must have at least 3 days of availability week over week, totaling 20 hours, with at least one of those days being a Saturday or Sunday. Additionally, all employees are expected to be available to work peak holiday shifts.

The responsibilities and duties of this position described here are representative of those an employee must perform. This is not a comprehensive list and other duties may be assigned.

ROLES AND RESPONSIBILITIES:

• Provide high level customer service and hospitality to clients
• Assist the Studio Management in daily studio tasks and projects
• Maintain a positive attitude and take initiative
• Provide support to the SoulCycle instructors to ensure a successful class check-in process
• Work as a cohesive team with all SoulCycle staff members to ensure efficiency and camaraderie
• Assist with the training and coaching of new hires for the front desk staff team
• Maintain product knowledge for all studio retail operations
• Maintain the distinct SoulCycle aesthetic, appearance, atmosphere and culture
• Studio cleaning and prepping, including cleaning of exercise equipment (bikes, weights), floors and mirrors
• Common area cleaning, including, front desk, lockers, retail shelves, office and hallways
• Bathroom and changing room cleaning

Qualifications

• Must have customer service experience
• Must have the ability to prioritize and multi-task within a fast-paced environment
• Must be willing to initiate tasks and perform duties without direction
• Must have excellent communication skills and be able to work with a wide range of personalities
• Must have outstanding customer service and problem solving skills
• Must have a positive, can-do attitude
• Must have friendly and professional phone and email etiquette
• Must have superior organizational skill
• must have at least 3 days of availability week over week totaling 20 hours withone of those days being a Saturday or Sunday.
• All employees are expected to be available to work peak holiday shifts.

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