Key Holder / Shift Leader

Cloud10 Car Wash; Pennsylvania; On-site; USD 10,000 - 60,000; Full time

Job summary

A leading car wash is seeking a Key Holder / Shift Leader to provide exceptional customer service and manage daily operations. The role involves greeting customers, processing payments, and ensuring a welcoming atmosphere. Candidates will benefit from competitive wages, bonuses, and opportunities for career advancement within a supportive environment.

Benefits

Competitive wages

Commission & bonus opportunities

Flexible scheduling

Free employee car washes

Medical, dental, and vision insurance

401K retirement savings

Up to $500 sign-on bonus after 60 days

Qualifications

• Excellent customer service skills with a strong focus on customer satisfaction.
• Ability to work both independently and as part of a team.
• A positive and enthusiastic attitude.

Responsibilities

• Greet and assist customers with services and packages.
• Process transactions accurately including payments and memberships.
• Maintain a clean and organized workspace.

Skills

Customer service skills

Communication skills

Interpersonal skills

Ability to work in a fast-paced environment

Education

Prior experience in customer service or retail preferred

Job description

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This range is provided by Cloud10 smartwash. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$16.00/hr - $24.00/hr

About CLOUD10 Smartwash: CLOUD10 Smartwash is a leading-edge car wash experience that combines modern car wash technology with exceptional customer service. We offer a wide range of wash packages and detailing services to keep vehicles sparkling clean. We pride ourselves on being CLEANER, GREENER, SAFER, FASTER, and BETTER than our competitors.

Position Summary

We are seeking enthusiastic and customer-oriented individuals to join our team as Customer Service Associates. In this role, you will be the face of CLOUD10 Smartwash, providing exceptional service to our valued customers. Please note, this is predominantly an outdoor job role.

Key Responsibilities

• Greet and assist customers: Welcome customers with a friendly smile and provide guidance on our services and packages.
• Process transactions: Accurately process customer payments, including cash, credit cards, and memberships.
• Maintain a clean and organized workspace: Ensure the customer service area is tidy and well-stocked.
• Promote membership programs: Educate customers on the benefits of our membership plans and encourage enrollment.
• Resolve customer inquiries: Address customer concerns and questions promptly and professionally.
• Maintain a positive and welcoming atmosphere: Create a positive and enjoyable experience for all customers.
• Assist with other duties as assigned: Participate in other tasks as needed to support the overall operations of the car wash.

Qualifications

• Excellent customer service skills with a strong focus on customer satisfaction.
• Strong communication and interpersonal skills.
• Ability to work both independently and as part of a team.
• Basic computer skills and familiarity with point-of-sale systems.
• Ability to work in a fast-paced environment.
• A positive and enthusiastic attitude.
• Prior experience in customer service or retail is preferred, but not required.
• Car wash and/or detailing experience is NOT required.

Expectations

• Availability to work Fridays, Saturdays, and Sundays (our busiest days).
• Getting your hands dirty whether it's washing & folding towels, unclogging vacuums, emptying trash cans, sweeping, mopping, scrubbing, etc.
• Working as early as 6:30am or as late as 9:00pm on opens & closes.
• To be treated fairly, equally, and appreciably regardless of anything.
• A safe & fun, often fast-paced, yet low-stress work environment.
• Hands-on training operating state-of-the-art car wash technology.
• Frequent rotations working multiple positions to maintain engagement.

Benefits

• Competitive wages.
• Lucrative commission & bonus opportunities.
• Flexible scheduling.
• Growth and advancement opportunities (keyholder, management).
• Free employee car washes (weekly).
• Medical, dental, and vision insurance (for qualified employees).
• 401K retirement savings (for qualified employees).
• Up to $500 sign-on bonus after 60 days (new hires only).
• Opportunity to learn & develop new skills (plumbing, electrical, sales, training, etc.).

Seniority level

Entry level

Employment type

Full-time

Job function

Sales and Business Development

Industries

Hospitals and Health Care, Non-profit Organizations, and Government Administration

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