Key Holder & Service Lead - Oil Change Center

Grease Monkey International; Holly Springs (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Grease Monkey Holly Springs is seeking a dependable Key Holder to open and close the service center, support daily operations, and deliver efficient, friendly customer service. Basic automotive knowledge and leadership potential are valued.

The role offers opportunity to lead a team, perform oil changes and minor vehicle services, and uphold safety and cleanliness standards in a fast-paced retail environment.

Qualifications

• Prior experience in a service or retail environment.
• Automotive experience is a plus.
• Basic mechanical aptitude or willingness to learn.
• Ability to manage time and multitask in a fast-paced setting.
• Excellent communication and customer service skills.
• Availability to work flexible hours, including weekends.
• Must pass company background check.
• Must be at least 18 years old with a valid driver’s license.

Responsibilities

• Unlock and secure the location at the beginning and end of shifts.
• In the absence of the Center Manager is responsible for daily deposits to bank and securing the location safe.
• Ensure the security of cash from the register drawer and closure of the store safe, in accordance with established protocols.
• Assist in leading the team during daily operations and ensuring workflow efficiency.
• Perform and oversee oil changes, fluid checks, filter replacements, and other minor vehicle services.
• Maintain inventory of supplies and report needs to Center Manager.
• Uphold health, safety, and cleanliness standards in the service bays and customer areas.
• Provide outstanding customer service and resolve basic issues or complaints.
• Report any anomalies to the Center Manager and/or Assistant Store Manager, in the absence of the Center Manager.
• Escalate unresolved matters of safety, store security or team member behaviors to District Manager, if necessary.
• Train and mentor new employees.
• Ensure compliance with company policies and procedures.

Job description

Grease Monkey Holly Springs is seeking a dependable Key Holder to open and close the service center, support daily operations, and deliver efficient, friendly customer service. Basic automotive knowledge and leadership potential are valued.

The role offers opportunity to lead a team, perform oil changes and minor vehicle services, and uphold safety and cleanliness standards in a fast-paced retail environment.