Key Holder, Robert Graham - Forum Shops, LV

Centric Brands; Las Vegas (NV); On-site; USD 20,664,000 - 28,930,000; Full time

Benefits offered by this job

Employee discount

Job summary

Robert Graham is seeking a Keyholder to support overall store sales, staff and merchandise while promoting a strong sales culture and brand experience. The role focuses on delivering exemplary service to internal and external customers and maintaining a positive store environment.

The Keyholder will assist the Store Manager with staff supervision, customer engagement, and leveraging events to grow the local customer base, all while upholding Robert Graham’s standards of service and fashion

Qualifications

• Minimum retail or sales experience preferred.
• Strong customer service orientation with excellence in communication.
• Ability to motivate staff and drive sales performance.
• Knowledge of fashion products and brand standards.
• Willingness to work weekends and holidays.

Responsibilities

• Meet and exceed sales goals by motivating staff and driving productivity.
• Develop associates' sales techniques and ensure high levels of service.
• Demonstrate merchandise knowledge to grow with the company.
• Lead on the selling floor and collaborate with management on marketing opportunities.
• Plan events/incentives to expand the customer base locally.

Skills

Sales leadership

Customer service

Product knowledge

Communication

Team supervision

Job description

About Us

ROBERT GRAHAM founded in 2001, is an American eclectic luxury men's and women's apparel brand. Robert Graham offers excellent career growth opportunities, competitive salaries and benefits within a dynamic work environment.

The Keyholder is responsible to support overall sales in the store, staff, merchandise and customer service, while promoting a sales culture to build productivity and passion for the brand. This position will ensure that all internal and external customers receive exemplary service and receive a positive store/brand experience.

Specific Responsibilities Would Include

SALES GENERATION:

• Meet sales goals-Continuously motivate sales staff to meet assigned sales and productivity goals
• Support the development of associates' sales techniques, ensuring utilization of elevated levels of sales and service to maximize sales
• Demonstrate an in-depth knowledge of the merchandise; ensure selling is fluent in all aspects of product knowledge with an ability to grow within the company
• Demonstrate sales leadership for staff by playing an active role on the selling floor-collaborate with the management to identify marketing opportunities to support sales
• Work with the Store Manager to develop events/incentives that will continue to grow customer base, with particular emphasis on building local market

CUSTOMER SERVICE:

• Ensure all associates provide the highest level of customer service to achieve World Class Service standards
• Ensure staff maintains constant client communication through referring to client books and client database
• Resolve all client problems and complaints quickly and effectively
• Assist sales associates with various customer service issues i.e. dissatisfied customers, returns, defective merchandise.
• Empower associates to make decisions in the customer's best interest that also support the Company's philosophy

Our Best Fit Candidate Would Have

Is dedicated to meeting the expectations and requirements of internal and external customers

Gets first-hand customer information and uses it for improvements in products and services

Acts with customers in mind; establishes and maintains effective relationships with customers

Be knowledgeable and enthusiastic about fashion

Excellent communication skills

Availability to work weekends and Holidays and report to work on a timely fashion

Ability to support management with supervision of scheduled staff in the store

Hold Store Key

• This commission eligible position will receive a generous employee discount at Robert Graham.

Robert Graham is an equal opportunity employer

#LI-HR1