Key Holder: Retail Customer Experience Lead

Costello's Ace Hardware | Long Island; Pasadena (MD); On-site; USD 35,000 - 45,000; Full time

Job summary

A retail store in Pasadena is seeking a Key Holder to support store management, ensuring efficient operations and excellent customer service. Responsibilities include customer assistance, managing cash handling, and maintaining store standards. The ideal candidate has a High School diploma and at least one year of retail experience, as well as strong communication skills. Join us for a full-time opportunity with a growing team.

Qualifications

• Minimum of 1 year of retail experience.
• Experience with key cutting and programming preferred.
• Experience providing excellent customer service.

Responsibilities

• Assisting customers with shopping needs and product information.
• Opening and closing the store according to established procedures.
• Performing cashier duties, including processing transactions.
• Maintaining store cleanliness and organization.
• Assisting with receiving and processing shipments.
• Enforcing store policies and procedures.
• Providing training and guidance to new employees.

Skills

Strong communication and interpersonal skills

Ability to work independently and as part of a team

Ability to multitask in a fast-paced environment

Ability to learn and operate key cutting machines

Basic computer skills

Education

High School Diploma or equivalent

Tools

POS system

Job description

A retail store in Pasadena is seeking a Key Holder to support store management, ensuring efficient operations and excellent customer service. Responsibilities include customer assistance, managing cash handling, and maintaining store standards. The ideal candidate has a High School diploma and at least one year of retail experience, as well as strong communication skills. Join us for a full-time opportunity with a growing team.