Key Holder (NYC)

Catbird NYC; New York (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading jewelry retailer in NYC is seeking a Key Holder to lead store operations and supervise staff. The ideal candidate will have retail leadership experience and a passion for customer service. Join a supportive team that values diversity and sustainability.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

FSA

Vacation

Sick Days

Life Insurance

Childcare Support

Employee Discounts

401(k)

Qualifications

• Retail leadership experience required.
• Experience in luxury retail or jewelry preferred.

Responsibilities

• Lead and support customers and team members on the sales floor.
• Ensure exceptional customer service with professionalism and warmth.
• Coach and develop team members.

Skills

Customer Experience

Leadership

Interpersonal Skills

Adaptability

Job description

Join to apply for the Key Holder (NYC) role at Catbird NYC.

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This range is provided by Catbird NYC. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$24.00/hr - $26.00/hr

Catbird is seeking experienced Key Holders to join our retail team in NYC. As a Key Holder, you will lead store operations and supervise staff.

About Catbird

In our 20 years, Catbird has become an icon for gifts and jewelry. Founded in Brooklyn, NY, our stores and website feature a curated selection of designers, including our in-house line of jewelry, made ethically in Brooklyn. We are committed to local manufacturing, diversity, and sustainability.

Our Values

• Anti-racism, diversity, and inclusion
• Creating lasting, joyful products
• Self-reliance in our processes
• Long-term growth over quick profits
• Excellence and sustainability
• Respect, kindness, and honesty

Key Responsibilities

• Lead and support customers and team members on the sales floor
• Ensure exceptional customer service with professionalism and warmth
• Coach and develop team members
• Maintain a collaborative, inclusive environment
• Promote Catbird’s jewelry with care and consistency
• Maintain product knowledge and educate customers
• Resolve customer concerns positively
• Assist with opening and closing procedures
• Support store presentation and merchandising
• Follow safety protocols and policies
• Show ownership and attention to detail in all responsibilities

Ideal Candidate

• Retail leadership experience
• Passion for customer experience and connection
• Warm, personable, and engaging demeanor
• Alignment with brand values and product interest
• Goal-oriented sales focus
• Dependable, adaptable, and flexible
• Ability to prioritize in fast-paced settings
• Strong interpersonal skills and positivity
• Experience in luxury retail or jewelry preferred

Perks & Benefits

• Health, dental, and vision insurance with company contributions
• FSA, vacation, sick days, and life insurance
• Childcare support, employee discounts, 401(k), parental leave
• Transit benefits, professional development stipend
• Community donations, team events, and a supportive environment

Plus premium weekend pay & sales bonus opportunities!