Key Holder: Copiague

Costello's Ace Hardware | Long Island; Copiague (NY); On-site; USD 23,419 - 26,174; Full time

Benefits offered by this job

Major Medical, Dental, Vision Insurance

Generous Vacation Time

401(k) Plan with Company Contribution

Generous employee discount programs

Personal Time

Paid Holidays

Job summary

A leading hardware retailer in Copiague is seeking a Key Holder to oversee store operations and prioritize customer service. In this role, you will train staff, manage inventory, and uphold high operational standards. The ideal candidate will possess strong leadership and communication skills, with previous retail and management experience being essential. This position offers benefits such as medical insurance, flexible spending accounts, and generous vacation time.

Qualifications

• Strong leadership skills to manage day-to-day operations.
• Ability to work in a fast‑paced and demanding retail environment.
• Effective communication skills to assist customers and staff.

Responsibilities

• Manage store independently as needed and ensure customer satisfaction.
• Train and develop store staff and uphold merchandising standards.
• Process shipments and maintain cleanliness of storing areas.

Skills

Strong leadership skills

Excellent organizational skills

Strong written and verbal communication

Ability to work in a fast-paced environment

Reliable transportation

Willingness to work independently and as part of a team

Sense of urgency and follow-through

Prior retail and management experience

Job description

Costello's Ace Hardware | Long Island provided pay range

This range is provided by Costello's Ace Hardware | Long Island. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$17.00/yr - $19.00/yr

Position Summary

As a Key Holder, your focus is on the customer while maintaining inventory and operating efficiencies to ensure all customers receive high levels of customer service. This position prepares for an assistant manager role and requires managing the store independently when scheduled as manager on duty. The Key Holder provides leadership by maintaining the highest store standards, training staff, overseeing store openings and closings, and protecting store assets through operational policies and procedures.

Job Functions

• Use the E.C.E.T. (Every Customer, Every Time) process with EVERY customer interaction
• Be customer ready whenever you are on the sales floor
• Recommend related items and execute the S.A.L.E.S. process
• Maintain awareness of all promotions and advertisements
• Execute daily operational goals and priorities assigned by store management
• Assist in training and development of peers
• Actively participate in daily huddle meetings
• Uphold merchandising and store cleanliness standards
• Process new shipments and keep receiving and back stock areas clean and organized
• Greet every customer, making eye contact everywhere in the store
• Know the proper way to answer the telephone
• Be alert for possible merchandise losses and report missing or damaged items to supervisor
• Advise store management of any pricing errors
• Be proficient at executing all store services, such as mixing paint, cutting glass, pipe, and keys
• Ensure all shipments are packed out properly and overstock is cleared
• Partner with store management to coach staff on inventory management best practices
• Help train visual merchandisers to maintain and update plan‑ograms
• Review daily W.E.A.D. (Walk Every Aisle Daily) appearance and oversee necessary presentation improvements
• Monitor all store transfers and expedite outstanding ones
• Open and close the store, securing all assets
• Process damaged and defective goods efficiently and accurately
• Follow loss prevention procedures and train staff on them
• Maintain an open, positive relationship with the store management team
• Address all safety concerns immediately
• Update store management on the progress of the store and staff regularly
• Be a positive, consistent, respectful role model and communicate positively about company strategies
• Ensure company/store policies and procedures are communicated timely and adhered to accordingly

Physical Requirements

Essential Physical Ability

• Walking – frequent, flat surfaces – standing – constant, all work performed on feet
• Sitting – none, stooping – frequent, reaching – frequent, lifting – frequent (up to 60 lbs.)
• Hand dexterity – frequent, pushing/pulling – frequent, carrying – frequent (up to 50 lbs.)
• Climbing – infrequent, stairs/ladders – occasional
• Vision – constant, hearing – constant

Qualifications

• Strong leadership skills
• Ability to work in a fast‑paced, demanding environment
• Excellent organizational skills
• Strong written and verbal communication
• Reliable transportation
• Willingness to work both independently and as part of a team
• Sense of urgency and follow‑through are essential
• Prior retail experience and prior management experience

Benefits

• Major Medical, Dental, Vision Insurance, Short Term Disability & Prescription Coverage for Eligible Employees
• Flexible Spending Account (FSA)
• Dependent Care FSA
• Generous Vacation Time
• Personal Time
• 6 Paid Holidays
• 401(k) Plan – Company Contribution to Retirement Savings Plan
• Generous employee discount programs

Bellmore Home Center, Inc. d/b/a Costello's Ace Hardware is an Equal Opportunity Employer.