Key Holder Key Holder

Estée Lauder Companies; Scottsdale (AZ); On-site; USD 38,000 - 48,000; Full time

Job summary

Estée Lauder Companies is seeking a dynamic Key Holder to support the Store Manager and Assistant Manager in ensuring the smooth running of the store. You will model the behaviors needed to provide inspirational, authentic and personalized customer service to achieve sales and service targets.

You will also use your retail and cash handling experience to carry out essential start and end of day cash reconciliation and will have responsibility for opening and closing the store on a rota basis.

Qualifications

• Proven retail experience, preferably cosmetics.
• Ability to deliver inspirational, authentic, personalized customer service.
• Desirable experience in store operations, including cash reconciliation and opening/closing.

Responsibilities

• Lead and coach the sales team to deliver exceptional customer service.
• Carry out end-to-day cash reconciliation and opening/closing the store on a rota.
• Support Store Manager and Assistant Manager in daily operations and target achievement.
• Provide a positive and professional experience for customers during busy periods.

Skills

Retail experience

Customer service

Supervisory experience

Cash handling

Tools

POS software

Job description

The Estée Lauder Companies Inc. is one of the world’s leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products, and is a steward of luxury and prestige brands globally. The company’s products are sold in approximately 150 countries and territories under brand names including: Estée Lauder, Aramis, Clinique, Lab Series, Origins, M·A·C, La Mer, Bobbi Brown Cosmetics, Aveda, Jo Malone London, Bumble and bumble, Darphin Paris, TOM FORD, Smashbox, AERIN Beauty, Le Labo, Editions de Parfums Frédéric Malle, GLAMGLOW, KILIAN PARIS, Too Faced, Dr.Jart+, the DECIEM family of brands, including The Ordinary and NIOD, and BALMAIN Beauty.

Description

We are looking for a dynamic and inspirational Key Holder to support the Store Manager and Assistant Manager to ensure the smooth efficient running of the Store. You will use your outstanding coaching and mentoring skills to lead by example, modelling the behaviors that the sales team need to demonstrate in order to provide inspirational, authentic and personalized customer service to achieve all sales and customer service targets.

You will also use your flair for retail and cash handling experience to carry out essential start and end of day cash reconciliation as will also have responsibility for opening and closing the store on a rota basis.

If you are an ambitious self-starter, with previous retail experience, looking for your first supervisory experience then this is the perfect role for you and the first step towards a long term and fulfilling career with a leader in prestige beauty.

With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.

Qualifications

• Proven retail experience preferably within cosmetics.
• The ability to provide inspirational, authentic and personalized customer service.
• While not essential, previous retail operations experience including cash reconciliation and opening and closing the store is desirable.
• Previous supervisory experience including coaching/mentoring others to achieve sales and customer service targets is desirable.
• Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment.
• Previous experience with retail point-of-sale software.
• Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview.