Key Holder - Brentwood

Theory; California; On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player in retail apparel is seeking a dynamic Key Holder to join their team. This role is pivotal in driving sales and enhancing customer experiences. You will work closely with the store management team to meet sales goals while developing your management skills. Ideal candidates will have a background in sales and a passion for customer service. Join a forward-thinking company where your contributions will directly impact the store's success and customer satisfaction. Embrace the opportunity to grow within a global brand that values innovation and excellence.

Benefits

Medical Insurance

Vision Insurance

401(k)

Disability Insurance

Paid Maternity Leave

Paid Paternity Leave

Qualifications

• 3-4 years of experience in a client-centric sales environment.
• Strong interpersonal and communication skills required.

Responsibilities

• Achieve store sales goals and maximize profitability.
• Ensure superior shopping experiences for customers.

Skills

Interpersonal Skills

Communication Skills

Sales Techniques

Customer Service

Education

High School Diploma

Bachelor's Degree (Preferred)

Tools

Point of Sale System

Job description

2 days ago Be among the first 25 applicants

At Theory, we create clothes that matter that empower and improve the way we live through exceptional fit, fabric, and style. In 1997, Theory was founded in New York on the simple idea that stretch fabrics in tailored clothing could change how we dress and live. Two decades later, we continue to perfect our offering of elevated wardrobe essentials for the ambitious, urban man and woman. From sourcing materials from the best mills in the world, to the innovation and craftsmanship at our atelier in New York's Meatpacking District, the integrity of our process is just as important as our final product.

In 2004, Theory was acquired by Fast Retailing, spurring the international expansion of the brand. Operating 440 stores worldwide, today Theory is a New York brand with a global mindset. Our customers dream big, achieve goals, and aim for perfection. So do we, and so do our clothes.

The Responsibilities

A Key Holder works within the store management team to help achieve store sales goals and maximize profitability. Through effective management in partnership with Store Manager, the key holder works to create a store experience for our clients that results in sales growth. As a key holder, you will be responsible for continuously improving and developing management skills, taking ownership of the responsibilities assigned by the Store Manager, and acting as a role model to the sales team.

Business Leader

● Meet personal and store sales and KPI goals

● Demonstrate excellent knowledge of the product to support the brand goals

● Develop sales techniques that are relevant to the market

● Establish and maintain client-base

● Leverage company tools, incentives & strategies to support meeting sales goals

● Demonstrate strong business acumen by leverage KPI’s to support business-driving strategies

● Ensure effective communication between store manager & other team members

● Identify ways to keep the team motivated and engaged

● Present new & innovative ideas to support meeting business goals

● Coach team on sales floor providing relevant and consistent feedback to improve performance

Operations Leader:

● Ensure all functions of the store are maintained to support a superior shopping-experiences

● Assist in all areas of stock, shipping, receiving protocols/policies, procedures and all related processes inclusive of paperwork

● Collaborate with store managers in areas of risk management, physical security, store cash control and inventory control.

● Identify product concerns and communicate inventory needs to support the business goals

● Collaborate with cross-functional business partners to support inventory goals

Customer Focus:

● Ensure the highest level of customer service to each and all individuals in the store

● Build meaningful relationships with clients through strong-interpersonal skills

● Collaborate with all team members to support a superior shopping experience

● Be present on and off the floor as a Theory Brand Ambassador

The Essentials

● 3-4 years’ prior work experience in a client-centric, sales environment

● Dynamic interpersonal and communication skills, both verbal and written

● Computer skills to operate point of sale system, experiences with teamwork is a plus

Salary: $21/hr - $23/hr* – Brentwood

*The offered salary or salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills and expertise, and location of the position.

As an Equal Opportunity Employer, Theory LLC, does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law.

Ensure your Theory job offer is legitimate and don’t fall victim to fraud. Theory never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for an interview and ensure your communication is coming from a Theory or sister company email address. For added security, where possible, apply through our direct job posting.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Industries

  Retail Apparel and Fashion

Referrals increase your chances of interviewing at Theory by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Disability insurance

Paid maternity leave

Paid paternity leave

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