Key Holder

El Car Wash; Madison Heights (MI); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Health, Vision, Dental

401(k) with match

Paid time off

Parental leave

Tuition reimbursement

Pet insurance

Mental health days

On-the-job training

Free car washes

Job summary

El Car Wash LLC in Madison Heights is seeking a Frontline Lead to open, operate, and close sites with consistency, delivering our signature EL shine.

As a Key Holder, you will coach the team, resolve issues on the floor, and maintain safety, cleanliness, and guest experience, especially when management isn’t on-site. This role offers on-the-job training and clear growth opportunities.

Qualifications

• Reliability in attendance and punctuality.
• Ability to coach peers and set a standard without conflict.
• Strong customer service mindset, even under pressure.
• Good communication with the team and customers during downtime or service interruptions.
• Willingness to learn, adapt, and grow into leadership responsibilities.

Responsibilities

• Open and close the site with precision and readiness.
• Lead from the front to set cleanliness, safety, and performance standards.
• Make on-the-spot decisions when management is not present.
• Coach and guide teammates with real-time direction.
• Handle customer questions professionally and promptly.

Skills

Coaching

Customer-centric

Problem-solving

Team collaboration

Drive results

Safety & compliance

Job knowledge

Job description

Level: Frontline Lead | HourlyDepartment: Site OperationsTHE ROLEAt El Car Wash, we don't just open and close sites — we set the tone for the entire experience. As a Key Holder, you're a trusted leader on the ground, holding the standard when management isn't on-site, supporting your team, and ensuring every customer leaves with that signature EL shine.Role ClarityThis is a working lead role — you are on the floor alongside the teamNo direct reports and no formal performance or accountability conversationsYou influence performance through coaching, example, and site presenceYou partner with the ASM and SM for escalations — you don't go it aloneCompetency level: between Self-Leader and Leader of OthersWHAT YOU'LL OWNOwn the day, start to finish - Open and close the site with precision — secure, prepped, and ready to deliver a strong shift every time.Lead from the front - Set the standard for cleanliness, safety, and performance — your presence drives the energy of the entire site.Hold the site independently - When management isn't present, you make the calls, solve the problems, and keep the operation running. Without needing to be asked.Coach and guide in real time - Support team members with real-time direction — redirect, encourage, and reinforce the standard without creating conflict.Deliver standout experiences - Handle customer questions or concerns quickly, professionally, and with genuine care.Communicate with clarity - Keep customers and team members informed, especially during downtime or service interruptions.Grow every day - Learn from your leaders and build the skills to take the next step in your career. This role is a stepping stone, not a ceiling.WHAT YOU BRINGReliable attendance without exception — your dependability is what makes this role workTrustworthy — team and management count on you completelyComfortable opening and closing and managing the site independently in all conditionsCan coach peers and hold a standard without being adversarialCustomer-first mindset even when things get difficult or the team is short-staffedGrowth-oriented — you want to lead more, not just hold the keysBasic mechanical comfort — willing to troubleshoot and escalate appropriatelyPrior shift lead, keyholder, or informal supervisory experience is a plusHOW YOU SHOW UP — ECW COMPETENCIESCustomer-Centric Approach — Demonstrates positive customer interactions, listens actively, and follows service standards to create a great customer experience.Problem-Solving — Addresses routine challenges, makes sound day-to-day decisions, and asks for help when needed.Team Collaboration — Works well with teammates, communicates openly, and contributes to a supportive team environment.Drives Results — Completes tasks reliably, stays focused on priorities, and takes responsibility for individual performance — tasks are done fully and correctly.Safety & Compliance — Follows safety procedures, uses equipment correctly, and speaks up about hazards.Job Knowledge & Technical Proficiency — Understands job responsibilities, products, and tools needed to perform work accurately.Why El Car WashEl Car Wash is where strong, reliable performers grow into real leaders. Show us you can hold the standard — and the next step is yours.WHAT YOU'LL GETFull comprehensive benefits (Health, Vision, Dental)401(k) with 4% match — yes, free moneyPaid time offParental leave (maternity & paternity)Tuition reimbursementPet insuranceMental health daysOn-the-job training and real career growthFREE car washes