Key Holder

Comoto; Walnut Hill (MA); On-site; USD 22,041 - 28,929; Part time

Benefits offered by this job

Generous employee discounts

401K matching

Paid Time Off

DailyPay option

Job summary

An esteemed omnichannel retail company situated in Walnut Hill is seeking a passionate Key Holder to deliver exceptional customer service and sales support. Responsibilities include leading store operations, maintaining product knowledge, and achieving daily sales goals. Ideal candidates are self-starters with a background in sales or customer service. The role offers competitive hourly pay plus commission, with full-time benefits such as Medical, Paid Time Off, and a supportive work environment. Join a team that values passion for the powersports community!

Qualifications

• 1+ year of Key Holder or Sales Lead experience.
• 2+ years of sales or customer service experience.
• Self-starter mentality with a focus on personalized retail experience.
• Open-minded with eagerness to learn about the riding community.
• Interest in motorcycles is a plus.

Responsibilities

• Provide excellent customer service and maintain product knowledge.
• Achieve daily sales objectives while leading store operations.
• Maintain store aesthetics and follow merchandising plans.
• Support team members and engage with the riding community.

Skills

Customer service excellence

Sales experience

Product knowledge

Team collaboration

Tools

POS systems

Computers

Job description

Average total pay: $16 - $21+ an hour (hourly base pay + uncapped tiered commission structure, based on meeting your sales goal)

Comoto Holdings is America’s largest and fastest-growing omnichannel platform in the powersports aftermarket-products industry; dedicated to advancing the experience of powersports enthusiasts across the globe. Comoto’s brands, RevZilla, Cycle Gear, J&P Cycles, REVER, and Common Tread, deliver premium products, dedicated expertise, engaging media, and passionate customer support of the powersports community, through best-in‑class e‑commerce and retail experiences.

Job Description

What to expect when you work here

As a Key Holder, you would be responsible for providing every customer with a great experience. You will be expected to maintain a strong sense of product knowledge, and to provide customers and team members with in‑depth information on product features and benefits. You would also assist with, and be knowledgeable in, all store operations, including opening and closing procedures, administering returns/store credit, special orders, and dividing tasks amongst Sales Associates.

You can expect our 5 Core Values to drive everything we do.

Aim For The Podium:

We provide an outstanding shopping experience and deliver exceptional customer service. The Key Holder serves as an essential sales leader for the store, achieving daily sales objectives.

Maintain store aesthetics by cleaning, stocking, organizing and following merchandising plans.

Stay up‑to‑date with our brand and product knowledge, company information, sales and company‑wide events, truly becoming a resource to our customer base.

Take Risks; Wear a Helmet:

It never hurts to try something new. We are always looking to grow and progress and want to hear all your new ideas.

Don't be afraid to fail; no one is right all the time, but you can always be well‑prepared.

Share The Road:

We take the health, safety, and wellness of our employees seriously. Our Wellness program and safety committee offers workshops, classes, resources, etc. to all of our team members.

Our Diversity, Equity, and Inclusion council and employee resource groups promote open and honest communication, remove barriers, and champion policies to build a more equitable environment.

Do the right thing, always. A friendly and upbeat personality is a must.

Keep It Real:

You'll earn an hourly base rate, plus you'll have a chance to earn commission on a tiered system, based on meeting your sales goal.

Additional incentives available, such as SPIFFS, plus we offer generous employee discounts on all products.

We strongly value training and development - with that, your first 5 shifts will be base pay only, so you may focus on learning.

This position can be part‑time or full‑time. Full Time benefits include Medical/Dental/Vision/Life/Accident, Paid Time Off, and 401K matching.

Because a whole lot of life happens between paychecks, Comoto also offers a voluntary benefit to all team members called DailyPay which allows for secure, instant transfers of earned pay before payday. This benefit is available to all team members immediately upon hire.

Fuel Your Passion:

Work in an industry that you are passionate about!

We are a growing company, and we promote from within - career opportunities!

Exciting opportunities to represent Cycle Gear at special events -- International Motorcycle Show, motocross races, etc.

We have the best customers! Riders are passionate, friendly, charitable, community‑minded people, and we get to interact with them every day!

Qualifications

Our next Key Holder has:

1 year + of Key Holder or Sales Lead experience, or an equivalent role at a retail store.

2 years + of sales or customer service experience.

A self‑starter mentality that consistently delivers an outstanding, personalized retail experience.

An open mind, and is eager to learn and be a part of the riding community.

Experience with computers and POS systems (particularly RetailPro).

Motorcycle riding, knowledge, or interest (strongly desired, but not a requirement).

Additional Information

Cycle Gear provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.