Key Holder

Little Words Project; Tampa (FL); On-site; USD 32,000 - 40,000; Full time

Job summary

Little Words Project is seeking a friendly Key Holder in Tampa to help lead our team, guide guests through our bead-your-own experience, and create a welcoming store environment. You will partner with leadership to set the tone for exceptional guest interactions and support daily operations.

You will assist with beading appointments, events, inventory, training, and product launches, while embodying our mission to spread kindness.

Qualifications

• 2+ years of retail or customer service experience.
• Strong communication and interpersonal skills—you love connecting with guests and teammates!
• Passion for beading, styling, and even capturing fun content in-store.
• Stay cool under pressure and find solutions with a positive attitude.
• Ready to jump in, support the team, and help wherever needed.
• Able to work weekends and holidays.
• Believe in Little Words Project’s mission and spread kindness every day!

Responsibilities

• Inspire and motivate the team alongside Store Manager & Assistant Store Manager.
• Open and close independently, ensuring smooth operations.
• Host and manage in-store beading appointments, events, and parties.
• Help partner with organizations for in-store events and planning.
• Monitor inventory, assist with backstock, and support visual merchandising.
• Train and develop Sales Associates, sharing best practices for guest connections.
• Introduce new products, personalize recommendations, and create memorable moments.
• Answer guest questions, assist with transactions, and address in-store issues with positivity.
• Assist at the bead bar, tie bracelets, and fulfill custom orders.
• Support inventory intake, clienteling, and KPI tracking to keep operations running.

Skills

Retail experience

Customer service

Communication skills

Team collaboration

Guest engagement

Job description

We’re looking for a Key Holder to help lead the way at our Tampa store! This role is perfect for someone who thrives in a team environment, loves engaging with guests, and is passionate about sharing Little Words Project’s mission. As a Key Holder, you’ll play a huge role in bringing our brand story to life—helping guests find the perfect bracelet, guiding them through our bead-your-own experience, and supporting the team to create a welcoming, inspiring space.

What you’ll do:

• Work alongside the Store Manager & Assistant Store Manager to inspire and motivate the team. You’ll help set the tone for amazing guest interactions!
• Open and close independently, ensuring everything runs smoothly.
• Host and manage in-store beading appointments, events, and parties, making every visit special.
• Help find partners to do events with, and assist with planning in-store events
• Monitor inventory levels, assist with backstock, and help with visual merchandising to keep our store looking and feeling its best.
• Help train and develop Sales Associates, sharing best practices to enhance guest connections.
• Introduce new products, personalize recommendations, and create moments that leave a lasting impression.
• Answer guest questions, assist with transactions, and handle any in-store issues with positivity and care.
• Assist at the bead bar, tie bracelets, and fulfill custom orders.
• From inventory intake to clienteling and KPIs, you’ll play an important role in keeping things running smoothly.

What You Bring to the Team:

• 2+ years of retail or customer service experience.
• Strong communication and interpersonal skills—you love connecting with guests and teammates!
• Passion for beading, styling, and even capturing fun content in-store.
• You stay cool under pressure and find solutions with a positive attitude.
• Ready to jump in, support the team, and help wherever needed.
• Able to work weekends and holidays.
• You believe in Little Words Project’s mission and are excited to spread kindness every day!

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