Key Holder

El Car Wash; Roseville (MI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health benefits

401(k) with 4% match

Paid time off

Parental leave

Tuition reimbursement

Pet insurance

On-the-job training

Free car washes

Job summary

El Car Wash is seeking a Frontline Lead (Key Holder) to set the tone on the shop floor. You will open and close the site, coach peers, and maintain high standards of cleanliness, safety, and customer service in the absence of management.

You will lead by example, manage real-time coaching, and resolve issues quickly to ensure a seamless customer experience. This hourly role offers growth potential and on-the-job training.

Qualifications

• Attendance is essential for daily operations.
• Demonstrates reliability and trustworthiness on site.
• Shows a customer-first mindset during busy shifts.
• Capable of coaching peers and maintaining standards in the absence of management.
• Ability to open and close the site independently.

Responsibilities

• Open and close the site with precision and readiness.
• Lead from the front to set cleanliness, safety, and performance standards.
• Make on-the-spot decisions when management is not on site.
• Coach teammates in real time and reinforce standards without conflict.
• Handle customer questions quickly, professionally, and with care.

Skills

Reliable attendance

Trustworthy

Customer-first mindset

Coaching peers

Open/close site

Problem-solving

Safety & compliance

Leadership potential

Job description

Level: Frontline Lead | HourlyDepartment: Site OperationsTHE ROLEAt El Car Wash, we don't just open and close sites — we set the tone for the entire experience. As a Key Holder, you're a trusted leader on the ground, holding the standard when management isn't on-site, supporting your team, and ensuring every customer leaves with that signature EL shine.Role ClarityThis is a working lead role — you are on the floor alongside the teamNo direct reports and no formal performance or accountability conversationsYou influence performance through coaching, example, and site presenceYou partner with the ASM and SM for escalations — you don't go it aloneCompetency level: between Self-Leader and Leader of OthersWHAT YOU'LL OWNOwn the day, start to finish - Open and close the site with precision — secure, prepped, and ready to deliver a strong shift every time.Lead from the front - Set the standard for cleanliness, safety, and performance — your presence drives the energy of the entire site.Hold the site independently - When management isn't present, you make the calls, solve the problems, and keep the operation running. Without needing to be asked.Coach and guide in real time - Support team members with real-time direction — redirect, encourage, and reinforce the standard without creating conflict.Deliver standout experiences - Handle customer questions or concerns quickly, professionally, and with genuine care.Communicate with clarity - Keep customers and team members informed, especially during downtime or service interruptions.Grow every day - Learn from your leaders and build the skills to take the next step in your career. This role is a stepping stone, not a ceiling.WHAT YOU BRINGReliable attendance without exception — your dependability is what makes this role workTrustworthy — team and management count on you completelyComfortable opening and closing and managing the site independently in all conditionsCan coach peers and hold a standard without being adversarialCustomer-first mindset even when things get difficult or the team is short-staffedGrowth-oriented — you want to lead more, not just hold the keysBasic mechanical comfort — willing to troubleshoot and escalate appropriatelyPrior shift lead, keyholder, or informal supervisory experience is a plusHOW YOU SHOW UP — ECW COMPETENCIESCustomer-Centric Approach — Demonstrates positive customer interactions, listens actively, and follows service standards to create a great customer experience.Problem-Solving — Addresses routine challenges, makes sound day-to-day decisions, and asks for help when needed.Team Collaboration — Works well with teammates, communicates openly, and contributes to a supportive team environment.Drives Results — Completes tasks reliably, stays focused on priorities, and takes responsibility for individual performance — tasks are done fully and correctly.Safety & Compliance — Follows safety procedures, uses equipment correctly, and speaks up about hazards.Job Knowledge & Technical Proficiency — Understands job responsibilities, products, and tools needed to perform work accurately.Why El Car WashEl Car Wash is where strong, reliable performers grow into real leaders. Show us you can hold the standard — and the next step is yours.WHAT YOU'LL GETFull comprehensive benefits (Health, Vision, Dental)401(k) with 4% match — yes, free moneyPaid time offParental leave (maternity & paternity)Tuition reimbursementPet insuranceOn-the-job training and real career growthFREE car washes