Key Holder

cabi Clothing; Napa (CA); On-site; USD 38,000 - 52,000; Full time

Job summary

Cabi Outlet in Napa, CA is seeking a Key Carrier to lead the sales floor, deliver a personalized styling and service experience, and build lasting customer relationships. You’ll support store operations, assist with inventory, and help drive daily KPIs and goals.

Ideally you have retail or supervisory experience, solid communication skills, and comfort handling cash. This role requires reliability, flexibility for nights and weekends, and a proactive, team-oriented mindset.

Qualifications

• Experience in retail or customer-facing roles.
• Strong communication and interpersonal skills.
• Basic math and cash-handling accuracy.
• Familiarity with store operations is a plus.

Responsibilities

• Support and uphold Cabi’s core values and creed.
• Deliver personalized styling and service to build customer relationships.
• Lead on the sales floor, driving sales, service, and phone orders.
• Monitor daily KPIs and store goals to support growth.
• Assist with inventory and store presentation.

Skills

Retail experience

Customer service

Cash handling

Microsoft Office

Education

High school diploma

Tools

POS system

Job description

At Cabi, we’re redefining what it means to build a fashion brand, one rooted in connection, confidence, and purpose. As a women's retail clothing company, we don't just design beautiful apparel; we create opportunities for women to express themselves, build community, and thrive both personally and professionally. Our culture is collaborative, entrepreneurial, and deeply people‑first, where every team member plays a role in shaping meaningful experiences for our Stylists and clients. If you’re energized by creativity, inspired by empowering others, and excited to contribute to a brand that blends style with substance, you’ll find a home here.

Key Carrier – Cabi Outlet

Love fashion, styling, and leading a team? Join the Cabi Outlet team as a Key Carrier and help create a shopping experience customers can’t stop talking about.

What You’ll Do

• Support and uphold Cabi’s core values and company creed
• Deliver a personalized styling and service experience that builds real customer relationships
• Actively clientele using company programs to boost loyalty and engagement
• Own a strong presence on the sales floor — leading in sales, service, and phone orders
• Help track daily, weekly, and monthly KPIs and store goals

Lead by Example

• Promote a positive, professional environment while upholding Cabi's standards
• Support the management team in running store operations and daily tasks
• Serve as Manager on Duty when assigned, supervising Sales Associates as needed
• Model great customer service, teamwork, professionalism, and accountability
• Communicate clearly and professionally at every level of the company

Keep Things Running Smoothly

• Help merchandise product to company presentation guidelines
• Support inventory management and shipment processing
• Keep the store organized, clean, stocked, and running to standard
• Help maintain store and banking records, including cash handling and deposits
• Show up reliably, with flexibility for nights, weekends, and holidays
• Work independently on the floor or in the backroom as business needs shift

What You’ll Bring

• Experience as a Retail Associate, Key Holder, Supervisor, or similar role (preferred)
• Strong communication and interpersonal skills, with a knack for personalized styling
• Basic proficiency with Microsoft Office (Excel, Outlook, Word)
• Comfort handling cash, banking procedures, and store assets with integrity
• Sharp organizational, time management, and multitasking skills

Education & Experience

• High school diploma or GED preferred
• At least one year of related retail experience preferred, or an equivalent combination of education and experience

Joining Cabi means more than stepping into a role, it’s stepping into a mission. We’re passionate about lifting women up, supporting growth, and celebrating individuality in everything we do. As you explore this opportunity, imagine the impact you could make as part of a company that values innovation, authenticity, and connection at every level.

If you’re ready to bring your talents to a team that’s as driven as it is supportive, we’d love to see what you can do with us.