Key Holder

El Car Wash; Madison Heights (MI); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Health benefits

Vision benefits

Dental benefits

401(k) match

Paid time off

Parental leave

Tuition reimbursement

Pet insurance

Mental health days

Free car washes

Job summary

El Car Wash in Madison Heights, MI is seeking a Key Holder to lead on-site operations. You will open and close the site, uphold cleanliness and safety standards, and provide real-time coaching to teammates to ensure exceptional customer experiences.

The role emphasizes independent decision-making when management is not on-site, strong communication, and a focus on growth. This position offers competitive hourly pay and comprehensive benefits, including training and advancement opportunities.

Qualifications

• Reliable attendance and dependability.
• Trustworthy with team and management.
• Comfortable opening/closing the site independently.
• Ability to coach peers and uphold standards.
• Customer-first mindset under pressure.
• Growth-oriented with leadership potential.
• Basic mechanical comfort; willing to troubleshoot.

Responsibilities

• Open and close the site with precision.
• Lead from the front to set cleanliness and safety standards.
• Make on-the-spot decisions when management isn't present.
• Coach teammates with real-time guidance.
• Resolve customer questions quickly and professionally.
• Communicate clearly with customers and staff.

Skills

Attendance

Trustworthiness

Site opening/closing

Coaching peers

Customer-first

Growth mindset

Mechanical comfort

Leadership experience

Job description

Key Holder# Key Holder999- MI Pre Store Opening Training - Madison Heights, MI 48071## OverviewPosition TypeFull Time## Description**Level:** Frontline Lead | Hourly**Department:** Site Operations**THE ROLE**At El Car Wash, we don't just open and close sites — we set the tone for the entire experience. As a Key Holder, you're a trusted leader on the ground, holding the standard when management isn't on-site, supporting your team, and ensuring every customer leaves with that signature EL shine.| || --- || **Role Clarity** * This is a working lead role — you are on the floor alongside the team * No direct reports and no formal performance or accountability conversations * You influence performance through coaching, example, and site presence * You partner with the ASM and SM for escalations — you don't go it alone * Competency level: between Self-Leader and Leader of Others |**WHAT YOU'LL OWN****Own the day, start to finish -** Open and close the site with precision — secure, prepped, and ready to deliver a strong shift every time.**Lead from the front -** Set the standard for cleanliness, safety, and performance — your presence drives the energy of the entire site.**Hold the site independently -** When management isn't present, you make the calls, solve the problems, and keep the operation running. Without needing to be asked.**Coach and guide in real time -** Support team members with real-time direction — redirect, encourage, and reinforce the standard without creating conflict.**Deliver standout experiences -** Handle customer questions or concerns quickly, professionally, and with genuine care.**Communicate with clarity -** Keep customers and team members informed, especially during downtime or service interruptions.**Grow every day -** Learn from your leaders and build the skills to take the next step in your career. This role is a stepping stone, not a ceiling.## Qualifications**WHAT YOU BRING*** Reliable attendance without exception — your dependability is what makes this role work* Trustworthy — team and management count on you completely* Comfortable opening and closing and managing the site independently in all conditions* Can coach peers and hold a standard without being adversarial* Customer-first mindset even when things get difficult or the team is short-staffed* Growth-oriented — you want to lead more, not just hold the keys* Basic mechanical comfort — willing to troubleshoot and escalate appropriately* Prior shift lead, keyholder, or informal supervisory experience is a plus**HOW YOU SHOW UP — ECW COMPETENCIES*** **Customer-Centric Approach —** Demonstrates positive customer interactions, listens actively, and follows service standards to create a great customer experience.* **Problem-Solving —** Addresses routine challenges, makes sound day-to-day decisions, and asks for help when needed.* **Team Collaboration —** Works well with teammates, communicates openly, and contributes to a supportive team environment.* **Drives Results —** Completes tasks reliably, stays focused on priorities, and takes responsibility for individual performance — tasks are done fully and correctly.* **Safety & Compliance —** Follows safety procedures, uses equipment correctly, and speaks up about hazards.* **Job Knowledge & Technical Proficiency —** Understands job responsibilities, products, and tools needed to perform work accurately.| || --- || **Why El Car Wash** El Car Wash is where strong, reliable performers grow into real leaders. Show us you can hold the standard — and the next step is yours. |**WHAT YOU'LL GET*** Full comprehensive benefits (Health, Vision, Dental)* 401(k) with 4% match — yes, free money* Paid time off* Parental leave (maternity & paternity)* Tuition reimbursement* Pet insurance* Mental health days* On-the-job training and real career growth* FREE car washes