Key Holder

HIGH POINT ESTATES INC; Franklin (MA); On-site; USD 10,000 - 60,000; Full time

Job summary

A neighborhood pet supply store is looking for a Store Shift Supervisor who is passionate about people and their pets. Candidates should have 2+ years of retail experience and strong sales and customer service skills. This role involves providing leadership coverage, assisting with operational procedures, and ensuring exceptional service to customers. Flexible scheduling and the ability to lift heavy items are required. Join a team that loves making tails wag!

Benefits

Bonus based on performance

Employee discounts

Flexible schedule

Free uniforms

Opportunity for advancement

Training & development

Paid time off

Qualifications

• 2+ years of retail experience is required.
• Strong sales and customer service skills are essential.
• Ability to lift up to 50 pounds and operate a forklift.

Responsibilities

• Provide exceptional service at every opportunity as Store Shift Supervisor.
• Assist team leaders in reinforcing operational procedures.
• Lead and engage with customers while ensuring store cleanliness.

Skills

Retail experience

Sales skills

Customer service skills

Ability to operate store equipment

Tools

Forklift

Job description

Benefits

• Bonus based on performance
• Employee discounts
• Flexible schedule
• Free uniforms
• Opportunity for advancement
• Training & development
• Paid time off

Overview

Do 4-pawed friends make you smile? Do you enjoy cool pet products that make tails wag? So do we! If you’re a paws-on leader of the pack who believes any dog can learn new tricks, then come work in our neighborhood!

Responsibilities

• As Store Shift Supervisor at Pet Supplies Plus, you’re pawsitively passionate about people and their pets. Providing exceptional, neighborly service at every opportunity during your work day, you will:
• assist a neighbor in choosing the perfect toy for a lab who loves to fetch
• stop to greet weekly regular Bruno the Chihuahua when he comes in with his human mom
• show a fourth grader how to test the water in his fish tank
• set an example for the other team members in delivering fantastic neighborly service
• assist the store’s team leaders by reinforcing the daily operational procedures and performance expectation
• …all while engaging with PSP neighbors and smiling in the face of puppy breath. Are you awesome? No, you are more than that. You are PAWsome!

Shift Supervisor key responsibilities

• Partnering with store team leaders to learn and reinforce the PSP standards and daily management routines that make your store the favorite pet store in the neighborhood.
• Providing leadership coverage and covers management functions up to four times a week when team leaders are offsite.
• Adhering to operational policies and procedures (cleanliness, animal care, safety and security) that ensure exceptional service is provided to our neighbors.
• Learning and performing back office procedures – like making signs, updating price changes, and imputing cashier records – to comply with standards and expectations.
• Involvement in store recruiting, onboarding and team member development.
• Communicating opportunities to improve community engagement or store performance to the team leaders.
• Act as store team members when they’re not acting as the manager-on-duty or learning operational tasks.

Qualifications

• 2+ years of retail experience.
• Strong sales and customer service skills are a must.
• Ability to operate all equipment, including a forklift, to run the store is important, as well as the ability to climb ladders, bend, kneel, and lift up to 50 pounds (that cat litter can be heavy!).
• Ability to work flexible schedules, have reliable transportation, and be 18 years or older.

About Pet Supplies Plus

Pet Supplies Plus is focused on making it easier to get better products for your pet. With over 560 locations in 36 states, the stores have a streamlined design making it easy to navigate a wide assortment of natural foods, hard goods and pet services. Friendly, knowledgeable staff get to know each pet and their owner by name and provide playful store experiences to remind them just how fun it is to own a pet. Pet Supplies Plus stores are large enough to house an incredible variety of food and equipment, yet small enough to still feel neighborly.

Pet Supplies Plus is ranked No. 61 overall in Entrepreneur Magazine's 2021 Franchise 500® list and is the Top Full-Service Pet Supplies Franchise for its exceptional performance in areas including financial strength and stability, growth rate and system size. For more information, please visit www.petsuppliesplus.com.

EEO Statement

We provide equal employment opportunities to all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the company complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment.