Key Holder

Books A Million; Chattanooga (TN); On-site; USD 20,664 - 26,174; Full time

Job summary

Books A Million is seeking a Keyholder in Hixson, TN to act as a limited Manager On Duty, ensuring store security, merchandising, and customer service excellence. The role leads category teams, enforces policies, and supports management with daily operations.

The ideal candidate has a high school diploma, supervision experience, and is 18+ with background screenings. Computer and cash register skills are preferred to aid daily tasks.

Qualifications

• High school diploma or equivalent required.
• Previous experience in a supervisor role preferred.
• 18 years of age or older.
• Successful completion of all background screenings.

Responsibilities

• Maximizes profits and customer service by leading assigned category team and operating the store in adherence with all company policies, procedures, and guidelines
• Operates the store as a limited Manager On Duty in conjunction with the management team.
• Maintains the physical security of the store they are assigned, and in doing so is a key-holding member of management.
• Maintains category merchandising and cleanliness and ensures operational efficiency.
• Maintains used category cadencing and stock levels within the monthly budget.
• Audits buyback throughout the day to ensure all policies and procedures are being followed.
• Ensures highest level of customer service and handles customer complaints to a satisfactory conclusion.
• Maintains category merchandising and cleanliness and ensures operational efficiency.
• Trains and develops Associates within category and facilitates cross-training for further development.
• Facilitates effective communication to all store Associates through daily briefings and weekly and monthly meetings.
• Drops off bank deposit and pick up change order as needed
• Performs other duties as assigned.

Skills

Supervisory experience

Communication skills

Cash register skills

Computer skills

Education

High school diploma or equivalent

Job description

US:TN:Hixson | Retail | ACTIVE FULL TIME

Posted 7 days ago

Description

Job Description

The Keyholder operates as a limited Manager on Duty by maintaining the physical security of the store, under direction from the management team.

Roles and Responsibilities

• Maximizes profits and customer service by leading assigned category team and operating the store in adherence with all company policies, procedures, and guidelines
• Operates the store as a limited Manager On Duty in conjunction with the management team.
• Maintains the physical security of the store they are assigned, and in doing so is a key-holding member of management.
• Maintains category merchandising and cleanliness and ensures operational efficiency.
• Maintains used category cadencing and stock levels within the monthly budget.
• Audits buyback throughout the day to ensure all policies and procedures are being followed.
• Ensures highest level of customer service and handles customer complaints to a satisfactory conclusion.
• Maintains category merchandising and cleanliness and ensures operational efficiency.
• Trains and develops Associates within category and facilitates cross-training for further development.
• Facilitates effective communication to all store Associates through daily briefings and weekly and monthly meetings.
• Drops off bank deposit and pick up change order as needed
• Performs other duties as assigned.

Core Competencies

• Strong verbal and written communication skills
• Action Orientation
• Interpersonal Skills

Qualifications and Education Requirements

• High school diploma or equivalent
• Previous experience in a supervisor role
• 18 years of age or older
• Successful completion of all background screenings

Preferred Skills

• Computer and cash register skills

Physical and Environmental Requirements

• Must be able to stand and walk for extended periods of time
• Must be able to use hands/arms to operate a keyboard and telephone for repetitive motion activities
• Must be able to lift or team lift objects up to 50 lbs., with or without assistance
• Must be able to communicate using speech, sight, and sound with or without an assistive device
• Must be able to stand, walk, climb, bend, stoop, or crouch while performing daily activities of the job