Key Holder

Topdrawer International Corp.; Boston (MA); On-site; USD 24,796 - 34,440; Part time

Benefits offered by this job

Generous Employee Discount

Flexible Spending Accounts (FSA) for H

401(k) Retirement Plan (IRA) with Comp

Commuter Benefits

Monthly Sales Commission Opportunities

Job summary

Topdrawer is seeking a Part-Time Key Holder to lead on the sales floor, open and close the store, and mentor teammates. You will deliver a welcoming, educational customer experience and help maintain Topdrawer’s curated, elegant assortment.

This role suits someone who is passionate about creativity, sustainability, and thoughtful design, with 2+ years in retail or key holder experience. You will grow into leadership while supporting community connections and storytelling.

Qualifications

• 2+ years in retail or as a key holder.
• Strong customer service and relationship-building.
• Detail-oriented with a passion for design and quality.
• Willingness to lead and mentor teammates.
• Ability to manage opening/closing and store procedures.
• Interest in visual merchandising and product storytelling.

Responsibilities

• Deliver a welcoming, educational, and personalized customer experience.
• Lead by example on the sales floor and during peak periods.
• Assist in onboarding and mentoring new team members.
• Perform opening and closing procedures with responsibility.
• Maintain visual merchandising and store standards.
• Support store performance monitoring and opportunities for improvement.
• Remain informed about product knowledge and promotions.

Skills

Retail leadership

Customer service

Visual merchandising

Storytelling

Team coaching

Operations execution

Job description

We make objects for people who are curious about the world. We make fountain pens, notebooks, watercolors, leather goods, house shoes, sunglasses, and other tools that help people think, create, travel, and live with greater attention.

We believe the most important moments rarely begin with certainty. They begin with a question, a blank page, a wrong turn, or a thought not yet fully formed. To be lost is not always a problem to solve; it is often where discovery begins.

Designed between Boston and Tokyo, our products are developed with exceptional makers, craftspeople, and industrial designers around the world. We seek lasting materials, enduring construction, and timeless utility—not because objects are meant to be admired, but because they are meant to be used.

Key Holder – Role Overview

As a Key Holder at Topdrawer, you are a frontline leader who helps bring our brand to life through exceptional customer experiences, deep product knowledge, and day‑to‑day store support. You lead by example, take ownership of opening and closing responsibilities, and support the team in creating a thoughtful, inspiring environment. Whether sharing the story behind a fountain pen or helping a customer discover a new creative ritual, you serve as a trusted guide and ambassador of quiet design. This role is ideal for someone passionate about creativity, service, and growing into a future leadership position.

Customer Experience & Community

• Deliver a welcoming, educational, and personalized customer experience
• Model Topdrawer’s values in every interaction, from storytelling to service follow‑up
• Support the store team in building lasting relationships with customers and local partners
• Lead by example on the sales floor and during peak periods
• Assist in onboarding, coaching, and mentoring new team members
• Help maintain a positive, inclusive, and collaborative team environment

Team Support & Leadership

• Lead by example on the sales floor and during peak periods
• Assist in onboarding, coaching, and mentoring new team members
• Help maintain a positive, inclusive, and collaborative team environment

Store Operations & Merchandising

• Perform opening and closing procedures with a high level of responsibility
• Assist with inventory receiving, restocking, and visual merchandising
• Uphold visual standards that highlight Topdrawer’s curated and elegant assortment

Sales & Business Support

• Contribute to achieving daily sales, conversion, and average order value goals
• Support the monitoring of store performance and share opportunities for improvement
• Maintain store standards in cleanliness, presentation, and customer care
• Stay up to date on product knowledge, new arrivals, and promotions

You Are

• A thoughtful, hands‑on leader with 2+ years of retail or key holder experience
• Passionate about creativity, sustainability, and intentional living
• Detail‑oriented and operationally strong, with a deep appreciation for beautiful, functional tools
• Warm, dependable, and energized by building lasting customer relationships
• Curious and committed to continuous learning and improvement
• Experienced or eager to grow in visual merchandising and product storytelling

Why Join Topdrawer?

Be part of a global creative community rooted in timeless, functional design. Work for a mission‑driven company that values originality, sustainability, and meaningful connections. Join a team where your creativity, leadership, and ideas truly matter.

Benefits (Part-Time)

• Part‑time (hourly)
• Generous Employee Discount
• Flexible Spending Accounts (FSA) for Health and Dependent Care
• 401(k) Retirement Plan (IRA) with Company Matching
• Commuter Benefits
• Monthly Sales Commission Opportunities

Physical Requirements

This role may require standing for extended periods and regularly lifting or moving items up to 50 lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Applicant Requirements

Applicants must be legally authorized to work in the United States. Topdrawer does not provide visa sponsorship for this position.

Equal Employment Opportunity

Topdrawer is an Equal Opportunity Employer and is proud to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, military status, or any other applicable legally protected characteristic. Topdrawer will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.