Key Customer Manager - On Trade - South West and South Wales

The HEINEKEN Company; United States; Remote; GBP 48,000 - 58,000; Full time

Job summary

A leading company in the drinks industry seeks a Key Customer Manager for the South West and South Wales. The role involves managing key customer relationships, executing business plans, and ensuring compliance with agreements, all while maximizing business growth and value share. Ideal candidates should possess strong analytical and interpersonal skills, alongside a keen commercial awareness.

Benefits

Annual bonus

Company Car

Meal and Broadband Allowance

Company funded Private Medical Healthcare

Double matched pension (up to 10%)

35 days holiday

Monthly case of ciders and beers

Development opportunities

Responsibilities

• Manage the commercial relationship with key customer accounts.
• Execute and deliver Joint Business Plan.
• Maximize product mix and brand distribution.

Skills

Analytical skills

Networking

Stakeholder management

Commercial awareness

Interpersonal skills

Negotiation skills

Job description

Key Customer Manager – South West and South Wales

Function:On Trade
Location:Field Based – South West and South Wales

Salary:£48,000 - £58,000 base depending on experience plus full list of benefits listed below

Contract:Permanent

Latest Closing date:8th June 2025. Please note, we may close vacancies early where we receive significant numbers of applications, so don’t delay!

As the nation’s leading pub, cider and beer company and the name behind a host of brilliant brands, we’re looking for equally brilliant people to help us on our journey to building a better future.

There’s so much more to HEINEKEN than meets the eye and right now, we’re looking for a apply for our Key Customer Manager in the South West and South Wales Region, covering Bristol, Bath, Exeter, Plymouth, Southampton down to Devon & Cornwall and up to Newport, Cardiff & Swansea.

About the role
The Key Customer Manager helps executes and deliver the agreed Joint Business Plan, delivering the budgeted volume, Revenue and FGP of a portfolio of some of our key South West and South Wales Accounts.

In this role, you’ll manage the commercial relationship with one of our most influential customer bases. You’ll determine the strategic context underpinning the trading relationship & seek to maximize product mix, brand distribution and NPI within their customer base, always looking for opportunities for delivery of value share growth.

Reporting into the Customer Development Director you’ll be responsible for growing the visibility and availability of HUK in your customers account base to ensure compliance to their agreements. You’ll also manage the contracts, ongoing and new agreements and be fully responsible for the P&L.

This is a pivotal role in the On-Trade, you’ll interact closely with the rest of the sales team in South West & South Wales to ensure a joined up approach when dealing with the customers in the region.

About the Candidate
We’re looking for someone that’s analytically minded, but with the ability to build and grow relationships and implement strategic initiatives. With strong interpersonal, influencing, and negotiation skills, you will have the ability to work with a broad spectrum of stakeholders. Your ability to plan and implement plans will help you gain a real commercial advantage.

If you;

• Can turn data into interesting selling stories
• Are an accomplished networker
• Have strong stakeholder management skills
• Have a sense of commercial awareness

This could be the role for you!

Our Benefits
In addition to your base salary, you’ll also receive:

• An annual bonus
• Company Car (a full UK drivers licence is required for this role)
• Meal and Broadband Allowance
• Company funded Private Medical Healthcare
• Double matched pension (up to 10%)
• 35 days holiday
• A monthly case of our delicious ciders and beers! (low and no alcohol options available)
• Exciting opportunities to develop your career

You’ll also get the opportunity to get involved with one of our colleague networks where groups of colleagues from all over the business work together to ensure we’re always working towards being a diverse and inclusive company.

The Application
If you like what you’ve read and want to explore this opportunity further, please apply as soon as possible. We may close vacancies early where we receive significant numbers of applications, so don’t delay!

If you need any adjustments made to support your application, for example if you require information in different formats, or if you have any accessibility issues, then we’re more than happy to review our processes – please feel free to get in touch with us as [e-mail]

In all likelihood the ideal candidate for this role won’t meet every single requirement in this advert, in fact we all need the opportunity to grow and develop in role. We understand some applicants are less likely to apply to jobs unless they feel they meet every single qualification. The team at HEINEKEN would encourage you to submit an application if the advert has piqued your interest rather than ruling yourself out based on any self-limiting beliefs. You never know, you may be exactly what we’re looking for!

Who We Are
We’ve 150 years of brewing history and are proud of this legacy. Yet we’re sure our best days are ahead of us. Every one of our colleagues has a role to play as we dream big, set bold ambitions and push the boundaries. We support colleagues on this journey with development opportunities and unique experiences to help them reach their full potential.

Apply today to discover Your Future, Untapped.